Accidental Mojo Pro yearly subscription

Question

Level 1

4 points

Accidental Mojo Pro yearly subscription

Hello Apple Support Team,

I hope you are doing well. I am reaching out with a sincere and urgent request regarding a recent subscription renewal for the Mojo Pro yearly plan.

A few days ago, I activated the 3-day free trial, planning only to test the application briefly. Unfortunately, due to an honest mistake, I forgot to cancel the trial before it ended. As a result, the full yearly amount was automatically charged to my account without my intention to purchase it.

I want to clarify that I have not used the subscription at all after the renewal, and I had absolutely no intention of committing to a yearly plan. This was a genuine oversight on my part.

This unexpected charge has placed a significant financial strain on me. I live in Mongolia, where the current economic situation has been extremely difficult—prices have increased sharply, and many people, including myself, are facing financial hardship. Because of these circumstances, this unplanned payment has affected my monthly budget in a serious way.

For these reasons, I am kindly asking for your understanding and compassion in reconsidering my case. I truly value Apple’s services and customer care, which is why I am reaching out in hopes you could help refund this accidental subscription. This refund would make a meaningful difference for me during this challenging time.

I sincerely apologize for any inconvenience my request may cause, and I deeply appreciate your time, support, and understanding. Please allow me the opportunity to correct this mistake with your help.

Thank you very much.

iPhone 16 Pro Max, iOS 26

Posted on Dec 11, 2025 10:38 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

427,025 points

Dec 12, 2025 8:43 AM in response to missbellicia

This is a user to user support site. The people responding on this support forum are users like you. We are not Apple. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Below are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple then select your location and then your language.

- "All Transactions are final."

Apple's terms of purchase in the USA are, "All Transactions are final," ( Legal - Apple Media Services - Apple section B), but check the terms for your country. Even if Apple does not outright say in a country that sales are final, they may say that refunds are only made to remedy defective or unavailable product. In other cases Apple may make limited refunds solely at their discretion and as an exception. Apple can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be that certain refund requests might be considered suspicious or excessive.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. In the article Apple says, “If you disagree with your final decision, contact dpo@apple.com “ However, according to user posts on this web site the result is confusing because you receive an automated response talking about privacy issues, not refunds. In that case:

If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world." Click here --> Contact Apple Support - Apple Support

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