I signed up for a free trial of PicsArt app. I want to cancel my free trial and when I try and do that through the normal methods all I get is a spinning wheel or a "cannot connect - retry" message. I want to cancel this free trial before it charges me. I don't want to have to go through the steps to get a $78 refund from apple at Christmas time. This is absurd... any tips or advice? I just wanted this to be on the record.
iPhone 14 Pro Max, iOS 26
The Apple support app, if you talk to a human, can help you cancel the subscription (had the same issue and no other options worked). Additionally, check your payment card connected to the subscription to make sure they didn’t charge it because a few reviews of the app say they were charged before the end of the free trial.
The Apple support app, if you talk to a human, can help you cancel the subscription (had the same issue and no other options worked). Additionally, check your payment card connected to the subscription to make sure they didn’t charge it because a few reviews of the app say they were charged before the end of the free trial.
The screenshot looks like you’re trying to do it through a browser. What happens if you do it through your iPhone’s settings instead? Settings > your name > Subscriptions
I just canceled mine! download Apple support. Put your information in go to messages. Ask to speak to a representative for subscriptions. Let them know you’re having an issues canceling it and they will. !
Here are a variety of resources helping with connectivity issues:
Restart your equipment and/or sign out and back in again, and try again.
If you can't connect to the App Store, iTunes Store, or other Apple services, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
Here's a related article about what to do if you can't connect or sign in to iCloud --> If you can't connect or sign in to iCloud - Apple Support
If your iPhone or iPad won’t connect to a Wi-Fi network, or if you have related connectivity issues, read this support article --> If you can't connect to Wi-Fi on your iPhone or iPad - Apple Support
Here's a case where using a VPN prevented sign-in --> AppStore - Apple Community
If none of the resources provide a solution, contact Apple for assistance:
For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> Contact Apple Support - Apple Support
Thanks for this. I definitely have data connectivity and I am not using a vpn. Will wait and try again tomorrow, as I have 7 days for the free trial. Just a bit odd and I think it’s likely on the PicsArt end. I mainly wanted to spread an awareness. I do appreciate those support links as it’s really hard to filter through and find any that actually provide support and aren’t AI loops.
It gives me a Cannot Connect retry. But it works fine for Apple Apps, as in I can click my Apple One subscription and it goes straight to it, I could cancel if I chose to. I don’t have any other 3rd party app subscriptions so I can’t tell if it’s specifically Picsart or a broader issue.
I’m having the exact same problem. I got the free trial yesterday. I get charged on the 12th. I’ve sent messages and emails and they finally wrote me back. They said we are looking into your issue. The picsart customer service also stated that if I try to reach out to them on multiple platforms, it’s not going to make the process any faster. Just cancel my subscription already!! I can’t connect when I try to go through Apple it said cannot connect but all my other subscriptions work perfect.
Well thank you for that!! I feel better knowing I am not alone. I made this whole Apple community acct so I could maybe find out it wasn’t just a me problem.
I feel like I will surely get a refund but I still don’t want a $78 charge!! Let me know if you get any answers. I’ll do the same when it’s resolved.
Having the exact same issue. Nothing works. Doesn't matter if I go through the phone's setting screen, via the app store or even through the link directly https://account.apple.com/account/manage/section/subscriptions
I also restarted my phone, etc. but I still get the "Cannot Connect - Retry" error.
It will show up in your pictures as a dcim it has miscellaneous cold in the background f# was it a lot to do with memory like RAM and so on and other stuff yep
I am having the same issue too. What should I do. Please advise
This!! Thank you for the tip. I had no idea there was a support app. It worked great and I was able to get it cancelled.
i got the same problem today, finally someone raised the question and i found this topic. Can someone please help if you succesfully canceled the subcription? Thanks in advance
Cannot Cancel PicsArt free trial
