Seeking refund for the unauthorized subscription charges

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Level 1

4 points

Seeking refund for the unauthorized subscription charges

I installed a free app installed "Crsel Plus" which had some paid features. When I went to pay for the subscriptions, the app offered the trial period of 3-days (ending on Nov 07, 2025).

I explored the app for 3-days but did not like the functionality, and canceled the subscription on Nov 06, but later found that the app had already deducted the yearly subscription amount INR 2499 on Nov 06.

So, now I have the canceled subscription, no access to paid features, and INR 2499 deducted from my account as well. How do I contest this and get my money back? Please help.

[Edited by Moderator]

Posted on Dec 6, 2025 10:51 PM

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Answer 1

Niel

Community+ 2025

Level 10

741,179 points

Dec 6, 2025 10:57 PM in response to niharika81

If you got an email receipt and there's a 'Report a Problem' link in it, use that; otherwise, click here and ask the iTunes Store staff for a refund.

(262140)

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Answer 2

niharika81 Author

Level 1

4 points

Dec 6, 2025 11:19 PM in response to Niel

I checked and I did not receive any email receipt, and when I tried to report using "Having Issue" option on Google Pay it is asking me to content it with the bank, as they are just the processor.

I also checked on the iTunes link you shared, and when going through the "Request Refund" process, it only shows the another app subscription I did pay for which was billed on Nov 18 and nothing else.

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Answer 3

niharika81 Author

Level 1

4 points

Dec 6, 2025 11:03 PM in response to Niel

Thanks Niel, I'll check that and repot back here.

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