Subject: Request to remove Activation Lock — I am the current owner (Apple ID locked, ADP recovery key lost)

Hello Apple Support,


I am the current, lawful owner of an iPhone that is showing Activation Lock. I purchased this device second-hand and the previous owner had already removed their Apple ID before I received it. After setting up the phone under my Apple ID, I later forgot my Apple ID password and I no longer have the 28-character Advanced Data Protection recovery key.

Important details:


Device model: [iPhone 11Pro]


IMEI     [3532451xxxxxx]


IMEI 2  [3532451xxxxxx]


Serial   [F1******6XP]

Trusted phone number on my Apple ID: [+25574xxxxxx] (this is my phone and I can receive verification codes there)


I do not have the original box, I bought second hand


I have attempted to recover my Apple ID at iforgot.apple.com but I cannot reset the password because I do not have the ADP recovery key. I need your help to remove Activation Lock so I can use the device. I can provide identity.


Thank you for your help.


Sincerely,


[Paschal]


[+25574xxxxxxx]



[Edited by Moderator]

Posted on Nov 11, 2025 6:07 AM

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3 replies

Subject: Request to remove Activation Lock — I am the current owner (Apple ID locked, ADP recovery key lost)

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