Missing photos and videos after ICloud sync on iPhone

I had a photos and videos which worked normally, and all of the sudden they couldn’t load. It said that they are uploaded to ICloud but when I check icloud.com I cannot find those photos and videos. So I synced photos to ICloud once more and all of the photos and videos which couldn’t be loaded, went missing. They are nowhere on the phone. I checked everything, recently deleted, hidden… And I also checked icloud.com once more but nothing. I have ICloud+ and can you tell me how can I fix my problem because those photos were important.


[Re-Titled by Moderator]

Original Title: Syncing Photos

Posted on Nov 9, 2025 5:49 PM

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1 reply

Nov 10, 2025 8:12 AM in response to aljosa65

I wonder where the pictures came from. Some pictures transferred from a computer can be viewed in Photos but they can't be modified by Photos or transferred to iCloud, so there may be some operations that produce a warning about those being at risk. So if you’re missing pictures that were transferred from a computer, then you should look on the computer for the originals.


You can see this:

         If you're missing photos or videos in the Photos app - Apple Support

Basically the above says to look in Recently Deleted and in Hidden. Be sure to check your Library thoroughly-- the pictures may not be where you expect, as dates may have changed. You can use the search field with the date or location. And remember, you can sort the Library by date captured or by date added. Also, your Library view now has filters, and you may not have your filter set to "All Items.”


If you don't use iCloud Photos, but you have Settings>Apple ID>iCloud Backup turned on, then you may be able to recover data from the last 30 days or so. You should look here:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support 

“Restore” is what you do when you buy a new phone, so this safety, if you have it set, requires you to erase everything on your phone and replace it with the backup.


Unfortunately, if you don't keep your own backups to an external drive, then there really isn't any place else to look.


Missing photos and videos after ICloud sync on iPhone

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