Unrecognized Subscription Charge – 4,990 KZT

Question

Level 1

4 points

Unrecognized Subscription Charge – 4,990 KZT

Dear Apple Support,

Good afternoon. I need your assistance regarding an issue with recurring charge attempts.

For several months now, there have been attempts to withdraw 4,990 KZT from my account. I contacted my bank, and they informed me that the charges come from Apple iTunes (APPLE.COM/BILL).

However, I am already paying for my Google and iCloud services, and I do not recognize this specific 4,990 KZT charge.

Could you please check what subscription or service this charge is linked to, and cancel it so that the system stops trying to withdraw money from my account?

Thank you in advance for your help and understanding.

iPhone 15 Pro, iOS 18

Posted on Nov 6, 2025 5:51 AM

Reply

Answer 1

Top-ranking reply

Phil0124

Level 10

216,686 points

Nov 6, 2025 5:57 AM in response to ramilya80

This is a user to user forum. Apple Support is not here. Only other users of Apple devices and services, much like yourself.
Nobody here nor Apple can "check" any charges on your account. Only you have access to your account. You can do so yourself through the following Apple Website.

- click here ➜ Get help with charges from apple.com/bill - Apple Support

You can cancel any recurring subscriptions on your Apple account by following the steps in the following support document.

- click here ➜ If you want to cancel a subscription from Apple - Apple Support

Reply

Answer 2

ed2345

Level 9

63,566 points

Nov 6, 2025 6:22 AM in response to ramilya80

ramilya80 wrote:

...... attempts to withdraw ...... trying to withdraw money from my account?

Ramilya,

Is any money actually being charged on your Apple Account? If not, consider the possibility that you are getting scam emails.

Reply