Charged again after refund - chess.com subscription via iPhone.

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Level 1

4 points

Charged again after refund - chess.com subscription via iPhone.

Hi, I accidentally purchased a Chess.com annual subscription through my iPhone. I requested a refund and received it yesterday, but a few minutes later the same charge appeared again. My bank confirmed it’s the same Apple transaction. In my purchase history it says “Refunded,” so I can’t request another refund or contact billing support through the site (I’m in Mongolia, and there’s no local support option). Can an Apple Specialist please help or tell me how to reach the billing team directly for this issue?

iPhone 16 Pro Max, iOS 18

Posted on Oct 29, 2025 3:44 AM

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Answer 1

TheLittles

Level 10

202,805 points

Oct 29, 2025 4:35 AM in response to aki1e

"Charged again after refund - chess.com subscription via iPhone.: [...] In my purchase history it says 'Refunded,' so I can’t request another refund or contact billing support through the site (I’m in Mongolia, and there’s no local support option). Can an Apple Specialist please help or tell me how to reach the billing team directly for this issue?"

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Requesting a New Return:

The process can take up to 30 days. Go here: How to Return an Item - Apple Support

To Chat:

Make up a scenario, such as "my keyboard is not working." Elsewise, being this is related to your Apple Account, you'll likely only be able to call Apple.

Go To: getsupport.apple.com
Select: Get Support
Select: iPhone
Select: Apps & Features
Select: App doesn't work as expected
Select: Chat
Nothing is Found - Request a Call

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