Are USB-C Magic Keyboards and Magic Mice (non-iPad) non-serialized items?

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Level 1

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Are USB-C Magic Keyboards and Magic Mice (non-iPad) non-serialized items?

I’m having a hardware issue with my Magic Keyboard, which should still be under warranty. Unfortunately, I’ve misplaced the original purchase invoice.

When I contacted an Apple Authorized Service Provider, they told me that Magic Keyboards are non-serialized items, and that I’d need to get a duplicate invoice from the retailer for warranty verification.

Is that true? Do USB-C Magic Keyboards and Magic Mice (for Mac, not iPad) really have no serial numbers, and is the purchase invoice the only way to verify warranty coverage?

Posted on Oct 20, 2025 1:54 AM

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Answer 1

Oct 20, 2025 7:59 PM in response to hashiromer

I believe that each BlueTooth device is supposed to have a unique 48-bit hardware address. That's a type of serial number, even if it is meant more for the benefit of computers and other electronic devices, than for direct human consumption.

If you run System Information (shortcut: Option– > System Information), and click on "Bluetooth" in the sidebar, you'll see lists of known Bluetooth devices and their Bluetooth addresses. I have the Lightning version of the Magic Keyboard with Numeric Keypad, and the rechargeable Lightning version of the Magic Mouse, and both show up in this report.

Whether there is a good way to use this unique identifier to determine warranty coverage, I don't know.

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Answer 2

6x6

Level 6

19,275 points

Oct 20, 2025 10:33 AM in response to hashiromer

I don’t know if it is still true for the USB-C models, but for the Lightning models, the serial numbers are on the bottom surface: Find the serial number of your Magic Keyboard, Magic Mouse, or Magic Trackpad - Apple Support.

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