Epson V39 II scanner not connecting to iMac via USB C adapter
Hello,
I have bought a brand new EPSON FLATBED PERFECTION V39 II SCANNER and it won't connect to my iMac which is a 2021 model, currently using iOS Sonoma 14.6.1.
the cord that comes with the scanner I am connecting to a USB C to a usb A adapter which seems to be the issue because if my husband connects it to his windows laptop it lights up straight away.
what is a work around in this instance? or do I just ask for a refund. something that should be so simple has taken hours on the phone troubleshooting etc
Very annoying!
[Re-Titled by Moderator]
Original Title: EPSON V39 II SCANNER NOT CONNECTING TO IMAC
iMac 24″, macOS 14.6