I paid for an item using Apple Cash but haven't received my order.

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Level 1

4 points

I paid for an item using Apple Cash but haven't received my order.

Hello. The thing is that on 09/05/25 I bought a dash camera on https://www.rovedashcam.com/ and paid $239.99 with Apple Cash. They sent the package via Amazon. On 10/05/25 the package was allegedly delivered, but that's not true. (At 10:28 am EDT

Package is out for delivery.

Linden, US)-(11:27 am EDT

Delivered in the mailroom

Brooklyn, US). At 11:00 am I was standing near my house and waiting for my package, but no one delivered it. I was shocked. I contacted the seller, but he doesn't want to solve this problem. The question is, how can I get my money back?

Posted on May 18, 2025 8:05 AM

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Answer 1

Top-ranking reply

Jeff Donald

Level 8

44,568 points

May 18, 2025 8:27 AM in response to railhan

Unfortunately, there is no easy remedy here. You should contact an Apple Cash Support person at Green Dot Bank, but Apple Cash is a prepaid debit card. Prepaid debit cards are similar to using cash and the dispute process is minimal. The quickest remedy will be to continue to pursue the issue with the merchant and the shipper.

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.

Contact Green Dot Bank:

by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com

https://applecash.greendot.com/termsconditions/

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