When adding AirTags or compatible items, FindMy is showing a wrong phone number

I have multiple Apple IDs. This question is regarding FindMy.


When adding AirTags or compatible items (through “Add Other Item”), FindMy is showing a wrong phone number from a different Apple ID but correct email address when prompting a tag/item has been added.


How do I get it to show the correct phone number?

iPhone 16 Pro Max, iOS 18

Posted on Apr 18, 2025 6:23 PM

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Apr 19, 2025 9:08 AM in response to rogerting

What you’re running into is likely caused by a mismatch between your Apple Account’s iCloud login and the contact info that’s being pulled from iMessage or FaceTime settings—or even from another signed-in account on the same device.


When you're adding an AirTag or other Find My-compatible item, the system pulls both the iCloud account info (which includes the email) and possibly a phone number associated with iMessage/FaceTime or a previously cached Apple Account that's still logged into another Apple service on the device. That’s why you're seeing the right email, but a wrong (or old) phone number.


To correct the phone number being shown:


Check which Apple Account is active in Find My

  • Open Settings > [Your Name] > Find My > Find My iPhone.
  • Make sure it’s signed into the Apple Account you intend to use for Find My network tracking.


Verify phone number associated with Apple Account

  • Go to Settings > [Your Name] > Name, Phone Numbers, Email.
  • Under “Reachable At,” confirm that the correct phone number is listed.
  • If the wrong number is listed here, you may be signed into iCloud using a different Apple Account that still has the old number.


Sign out of iMessage and FaceTime completely (if necessary)

  • Go to Settings > Messages > Send & Receive and Settings > FaceTime.
  • Sign out from both if they’re logged in with the wrong Apple Account or using the incorrect phone number.
  • Then sign back in using the correct Apple Account that matches the one used for Find My.
  • Restart your device after logging out and back in.


Double-check iCloud settings

  • Navigate to Settings > [Your Name] > iCloud and ensure it’s the correct account (the one you want tied to Find My).
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When adding AirTags or compatible items, FindMy is showing a wrong phone number

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