Level 1

12 points

One Drive has Suddenly Changed on iPadOS 18.3!!!

I use MS365/One Drive on my iPad. The other day, I opened One Drive and must have hit “Photos” bc that is where it went. I never use that option. I didn’t know how to get back to my files!!!!! But, I found the answer - go to the top of the screen and choose “Files”. Which I did, but now the “template” is totally changed, the controls are at the top of the screen, and they’re different.

Also, I can no longer drag and drop files/photos from OneDrive to iCloud or vice versa using Split Screen (I used to be able to drag and drop photos or files easily, now I have to go to “Share” and it’s more steps).

And, when I rename a file that template has changed - it’s a small box that is hard to see the file name or type in and there is no “x” to delete the entire name.

It feels like I accidentally went into OneDrive photos and suddenly everything changed, it did not change the day I updated 18.3. I want the old view/functionality back. How can I get that? I am on iPadOS 18.3 and OneDrive 16.3.5 thank you!

iPad Pro, iPadOS 18

Posted on Feb 4, 2025 5:02 AM

Top-ranking reply

Err0xx

Level 1

40 points

Posted on Feb 10, 2025 5:24 PM

I am in that thread that you quoted from on Microsoft as WLDside. Feel free to follow along.

OneDrive had a visual update to the current version on iPad OS 18.3 - meaning the visuals changed, it’s UI design. Uninstall OneDrive and reinstall it from the App Store. It will briefly revert to the way it used to look before the visual update and when it looks the way it used to, drag-and-drop functionally works the way it used to. The second the OneDrive visuals update (when you close the app and re-open it after a OneDrive reinstall) the drag-and-drop functionality will cease working again.

Something that occurs from when OneDrive looks like it used to and when it looks like the up-to-date version of OneDrive on iPadOS 18.3 breaks drag-and-drop. So whoever is responsible for that visual change is likely breaking functionality and it should fall on the app developer to fix it.

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38 replies

riad116

Level 1

14 points

Mar 26, 2025 11:30 AM in response to donnafromme

Can you delete the app while it is frozen and reinstall it? then try my suggestions.

bhcfp

Level 1

20 points

Mar 18, 2025 6:39 PM in response to donnafromme

The OneDrive app for me has stopped working completely under iPadOS 18.3.2. The app seems very unstable. I tried to access my OneDrive files and the app froze. I deleted and reinstalled the app and it opened to my photos which I was able to see. When I selected “Files” the app froze once again.

I have signed out multiple times, deleted and reinstalled multiple times and still the same issue. I had a programming professor in college that once said, “If engineers built bridges the way that software developers wrote programs, nobody would drive over them!” This is a great example of that.

Can I get my old OneDrive back? I used it every day for my work and now it is completely broken!

Mar 19, 2025 8:50 AM in response to bhcfp

There same thing just happened to me yesterday.

I reinstalled the OneDrive app, soft reset my iPad, even did a complete erase and reinstall on my iPad.

It still doesn't work. The screen just freezes when I try to access the files.

I am kind of glad that I am not the only one having this problem. 😅

donnafromme Author

Level 1

12 points

Mar 26, 2025 5:19 AM in response to donnafromme

I want to report a problem with using OneDrive in Files. I often create a PDF from an iCloud note to save to OneDrive. I did this the other day and saved using OneDrive in the Files app. That file is corrupted. Files shows it is on OneDrive but it is not there, I logged onto OneDrive on the web to delete from there - but it does not exist on OneDrive. When I long press on the file I get: Quicklook, Open in new Window, Get info, Compress, Open in OneDrive, Show… , Tags. But No Delete Option. I don’t know if this occurred due to the way I saved it (Files app to OneDrive) but I don’t want to try to recreate the problem and end up with multiple ‘orphaned’ files. Any ideas on how I can get rid of it??

AND!! I found another aggravating change with OneDrive. I had taken some photos off iCloud and put them in OneDrive in Folders (Family, Trees, Flowers, etc 😁). OneDrive saved photos with incorrect days/times, but I figured, I’ve got 1TB here, I’m offloading photos. Now all those folders are gone. There are Photos in relative date order and an option for Albums. I would have to put each photo back into an Album. And many, many photos are missing!! They are on OneDrive on the web, but not on my device. ; (

The final blow, I just found out MS365 price is increasing to $99/year!!!!!!!!!!!!! Due to CoPilot. Which I do not want and do not need. AI, no thanks! It’s time to find another provider. Problem is I’m a lifelong Outlook, Word, Excel user and I will have a hard time finding an alternative, but I have to try. Free MS365 will not work for me. $99 isn’t a fortune, but it’s getting to be too much for something that doesn’t work as well as it had in the past.

Jdegugl1

Level 1

8 points

Mar 26, 2025 5:45 AM in response to bhcfp

This is exactly what I have experienced too. The app still works in my iPhone 16 pro. To add to this, I have M365 on this iPad and everything works when OneDrive is selected. I also had issues adding a Hotmail account to outlook.

I will monitor this thread with the hope that someone will solve this issue.

donnafromme Author

Level 1

12 points

Mar 27, 2025 1:31 PM in response to donnafromme

I am replying to myself bc I made a mistake in the post about OneDrive photos. My photos that were in folders are not gone. They were in a different folder than in the Photos section of OneDrive. So that’s not a new issue, The original issue I reported (cannot drag n drop, sorting function changed, etc.) is still an issue; I doubt it will ever go back to the way it was……I really wish they would not make ‘upgrades’ and ‘improvements’ that take away functionality. It’s hardly ever better than it was before!!!!

Jdegugl1

Level 1

8 points

Mar 29, 2025 11:12 AM in response to alezander8888

Thanks, this worked this time for me. Although I’ve already tried it several times that failed. I don’t see any differences from your suggestion and the others who posted it. But who cares as long as it worked this time.

FYI: I did notice a bug fix (16.7.3) was released yesterday.

Jdegugl1

Level 1

8 points

Mar 29, 2025 11:13 AM in response to alezander8888

FYI: I did notice a bug fix (16.7.3) was released yesterday.

donnafromme Author

Level 1

12 points

Mar 31, 2025 3:18 PM in response to Err0xx

Err0xx. Thank you for clarifying. Maybe those with the other issue should start a new thread….?? Anyway, I wasn’t aware that MS had confirmed the drag-and-drop issue.

I think that’s good a thing!!! How did you find out about that? I’d like to know when the fix has been deployed. thanks!

Feb 4, 2025 7:13 AM in response to donnafromme

You certainly can open multiple Files App windows - and run them side-by-side in Split View. I do so daily...

donnafromme Author

Level 1

12 points

Feb 4, 2025 7:24 AM in response to LotusPilot

you know that has never worked for me, but I just kept trying now and all of a sudden, it’s working!! I don’t know, must something wrong with me!! Weird!!!! thanks again.

donnafromme Author

Level 1

12 points

Feb 4, 2025 7:25 AM in response to donnafromme

AND best of all, with two File Apps open in Split Screen, I can drag and drop again with ease. Thank you so much for your help LotusPilot. 😁

Feb 4, 2025 7:39 AM in response to donnafromme

You are most welcome.

I did suggest at the outset that you might find this to be the easiest way... 🙂

dbsslc

Level 1

0 points

Mar 26, 2025 11:11 AM in response to JosephWen

I am having the same problem. what version is the app? Mine is 16.6.3. I have an older ipad still running 15.19.3 and it is working great. I wish we could roll back to earlier app version.

dbsslc

Level 1

0 points

Mar 26, 2025 11:13 AM in response to riad116

Oops. Too late to sign off before trying to reinstall the app. Is there any way to sign off now that I have a frozen app?

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One Drive has Suddenly Changed on iPadOS 18.3!!!