iTunes Match subscription stopped working

Question

iTunes Match subscription stopped working

My iTunes Match subscription stopped working some days ago, maybe after the Mac OS 15.3 update. I already tried the usual troubleshooting steps that worked in the past (turn off sync, then on again). All songs that I added in the past week or so have the cloud status of "waiting" and are not uploaded to the cloud library. I have tried "update cloud library" a couple of times and it always stops with the message “Genius results can’t be uploaded right now. A secure network connection was terminated unexpectedly". I have under 100 K songs in my library. I have the source library on an external SSD which was never a problem in the past.

iPhone 13 Pro, iOS 18

Posted on Feb 3, 2025 3:24 AM

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Answer 1

Top-ranking reply

Pocker3

Level 1

14 points

Feb 6, 2025 9:54 PM in response to Dietmar Liehr

Ensure your Internet connection is stable. A fluctuating or low-quality connection could cause issues with uploading tracks. Try switching between Wi-Fi and Ethernet (if applicable) or restarting your router.

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Answer 2

Feb 4, 2025 5:09 AM in response to Dietmar Liehr

There is definitely something wrong with Apple Music and iTunes Match at the moment. I remembered that I still have an old Macbook with iTunes. It uploads new music into my cloud library just fine while Apple Music under Sequoia still throws error messages. Then I have tried a computer with Big Sur. It does not even let me log into my Apple account in Music. It accepts my credentials but nothing happens.

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Answer 3

Feb 6, 2025 11:05 PM in response to Pocker3

Thank you Pocker3! I have a Gigabit connection with 50 MBit Upstream and an Ethernet connection. There were no problems in the past. My computers running Apple Music still throw the network error every time. The old computer with iTunes uploads new music to the same library just fine.

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iTunes Match subscription stopped working

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