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MacBook Pro random shutdowns in relation to process softwareupdated(97)

MacBook Pro 13" 2016 - Four Thunderbolt 3 Ports

macOS Monterey


MacBook Pro randomly shuts down and the error in the log file always contains this message


kernel: (Sandbox) Sandbox: softwareupdated(97) deny(1) nvram-get aapl,panic-info


MacBook Pro seems to be able to avoid random shutdowns when disconnected from network or when running is Safe Boot mode.

Posted on Jan 19, 2025 12:40 PM

Reply
1 reply

Jan 19, 2025 7:37 PM in response to Gladbags

Gladbags wrote:

MacBook Pro 13" 2016 - Four Thunderbolt 3 Ports
macOS Monterey

MacBook Pro seems to be able to avoid random shutdowns when disconnected from network or when running is Safe Boot mode.

This implies you most likely have an issue with third party software that is installed. Run the third party app EtreCheck and post the complete report here so we can examine it for clues.


How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community


MacBook Pro random shutdowns in relation to process softwareupdated(97)

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