Hint.App Refuses to Cancel Subscription and Keeps Taking Double Payments

Hi Fragarbomb

welcome to te Apple (user-to-user) Community!

Re: "Hint.App Refuses to Cancel Subscription and Keeps Taking Double Payments"

Commiserations, you have been through a lot with this situation already.

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Re: "I have tried to cancel from the 2nd months, 6mths later I’m still cancelling via their “bot” it won’t work. "

I’ve emailed and tried many ways.

If the subscription is from Apple:

See what to do: If you want to cancel a subscription from Apple - Apple Support

Note: "Canceling subscriptions is slightly different in some countries and regions.

Learn about special circumstances for Germany, Israel, South Africa, and Türkiye."

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Re: "plus I’m being double charged".:

Wondering if tere's anyting frpom Apple tat you haven't yet tried:

The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer: See how to: Contact a third-party vendor - Apple Support

or

The app developer may have your money: See: How to contact an app developer - Apple Support

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Re: "I’m hundreds down for nothing"

You can try checking with Apple:

See if you can: Request a refund for apps or content that you bought from Apple - Apple Support

You can report a problem: https://reportaproblem.apple.com/?s=6

or

You can reach out to: Billing and Subscription Support Website (info. / support contact details etc)

Subscriptions and Billing - Official Apple Support

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Re:"Remove them from the Apple Store".

We are all Apple users like yourself, in the community, (Some of us volunteer our time and efforts to reply)

No-one here is able to do as you ask: Apple will not see your request here.

If you want, you can: Find the URL for content to report a concern - Apple Support

All the best :-)

I suspect you have the subscription directly with the developer on their website, so it is not managed by Apple and that is why the subscription is not showing. This website is a scam and you were likely referred there from a Social Media post or website advertisement for a palm reading that claimed it was free, but in the fine print it says it was just a free trial and becomes a subscription.

It makes no difference if you downloaded the app from the App Store or not, you would still have the subscription. Since in that case, Apple is not managing that subscription, you may find it best to dispute the charge with the issuing bank of the card you are seeing the charges.

You can still use this link to report the app as a scam when it asks you what you would like to do, but since the subscription was not started with an in-app purchase, you would not be able to cancel it or request a refund.

Request a refund for apps or content that you bought from Apple - Apple Support