Face ID not working with Stolen Device Protection on my iPhone 15

Question

Face ID not working with Stolen Device Protection on my iPhone 15

Somehow face id is not recognizing my face on my iphone 15 and after multiple attempts, Stolen device protection got activated.

When I try to reset my face id, it is asking to disable 'Stolen device protection'. When I am trying to disable this option, it is asking for face id. So, I am not able to do anything as it is now in catch-22 situation and I am not able to use face id login

Note: My iphone is not stolen.

[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Jan 10, 2025 6:03 AM

Reply

Answer 1

Top-ranking reply

Zachyy

Level 6

14,002 points

Jan 10, 2025 6:55 AM in response to VamsyThalluri

In Settings > Face ID and Passcode > Stolen Device Protection, when you are prompted with the Face ID, don’t do it and keep tapping try again. After a few attempts, it will prompt you with entering your passcode. Thus allowing you to turn off Stolen Device Protection.

Reply