Britbox won't open on Apple TV

The article at Install or delete apps on Apple TV - Apple Support might help. Basically, you need to:

(1) use your remote to move until the Britbox icon is selected (as if you were going to run it).

(2) instead of clicking once to run it, hold down the remote button until a menu appears.

(3) select the menu choice to delete the app.

(4) if asked whether to offload or delete the app, choose again to delete it.

then you’ll need to reinstall it. Go to the App Store on the tv, search for britbox, and install it. You may need your britbox username and password.

hope this helps!

My father had this problem on his Apple TV this week. Rebooting the Apple TV didn’t help. I had him remove the app and reinstall it, and after he signed back in, all was working again. Worth a try!

I’m having the same issue, however have been using it regularly. The last few days all of a sudden it won’t load.

It loads fine on another Apple TV (not a 4K like the one having an issue with) and will load without issues from the app on my smart TV.

I am having the same problem as abr2 and jerrypa68. Is it possible for abr2 to give me a bit more of a detailed instruction on how to remove the app and reinstall it. I am a78 year old woman and somewhat techie but do not understand how to do it on an LG TV with an Apple box. Netflix, Acorn are all working fine on my Apple box. Its just Britbox. Although I have an I pad and often download game apps on it I don't know what to do when there is a TV involved. I tried rebooting my Apple box too. That is I disconnected it, waited and the connected again to no avail. My situation is complicated further due to the fact that I don't use an Apple remote but rather a Universal RF remote that allows me to access electronics through a cupboard door where my sound receiver is.

Thank-you so much. This worked. I am. I can now watch Vera on a cold winter evening!

Same thing happened to me. Deleted app and now the app doesn't even show up as available in the App Store. Works fine on my MAC and iPad just the AppleTV.