monist wrote:
I've seen other companies where, if there is an issue in the discussion groups, they comment. Apple 'Product Feedback' is useless -- may as well be a black hole. Individual support makes no sense if a solution is not disseminated to a wider group of people having the same problem: witness this thread. Even if there is no solution, post that here and say why. Then Apple wouldn't have to have as many employees servicing the people who contact them for 'support.' So, I find your answer, and Apple's custodianship or this forum, unsatisfactory. They certainly take the time to censor these forums on occasion; maybe while they're reading it, they could pass along a summary to the appropriate engineering group for a brief comment/reply.
My answer is FACT. If you don’t like FACTs, I am sorry.
And Apple’s Feedback has brought about widely requested changes many times; in fact, many of the enhancements in iOS 18 started as user requests. With 2 billion customers feedback from one is not going to move them; if RCS is really an issue to thousands of users, and they tell Apple, it can make a difference.
The Apple moderators don’t routinely read the forums, there aren’t enough of them to police ASC, which is reportedly the world’s largest user support forum. They will generally only review a post that has been reported by a user, and then only remove it if the post violates the terms of use of ASC.
The reason Apple (and other companies) have user forums is legal liability; Apple employees can only publish information that has been vetted by Apple Legal, so someone identifiable as an employee can’t really answer a general question. The Terms of Use have a disclaimer that posts are the opinions of individuals, and do not speak for Apple.
And if anyone reports your recent post (it won’t be me) there’s a chance it will be removed because it isn’t a technical question or a technical answer, as explained in the ToU (did you read it, BTW), and this is a user-to-user Technical Support forum.