monist wrote:
Notice how, on this site hosted by Apple, no help or suggestions are given by anyone from Apple. I think that's pretty lame.
I hope this is enlightening:
Like just about every large company Apple has both formal technical support and an area where users can discuss technical issues with other users. And, like all of those other companies, Apple does not participate in any significant way in the user-to-user discussions, as that might inhibit the free flow of ideas. The formal name of this area is Apple Support Communities. The “Communities” should be a giveaway that this isn’t a formal support site. And if that doesn’t, the site itself is https://discussions.apple.com. The “discussions” is another giveaway.
Apple’s formal support can be reached several ways
- You can provide feedback to Apple at→ Product Feedback - Apple where your issue or suggestion will be recorded, tracked and matched with similar reports, but you will not get a reply
For personalized support
Best way:
- Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your device
Other options:
(Note that both of the above have options to receive a callback or chat)
About the only communications methods not used by Apple support is inbound email or text, probably because the volume would be overwhelming, and separating the wheat from the chaff (or, to us engineers, a poor signal to noise ratio) would be almost impossible.