Message frozen after receiving audio message

Message app freezing and crashing after receiving audio message in an iMessage thread. It is only causing issues in the one message thread. I can’t delete the message or even try to delete the audio message. I have tried signing in and out of iCloud, turning on and off iMessage, turning on and off my phone, closing out of message app, removing message app, resetting network settings. Nothing has worked, I think the issue is with the audio message because it’s causing and issue on both my phone and iPad. I am on iOS 18.1.1, just updated both yesterday.

iPhone 14 Pro Max, iOS 18

Posted on Nov 27, 2024 9:27 AM

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Posted on Dec 9, 2024 5:29 PM

definitely a nightmare but I found temporary workaround that resolved the issue when this happened to me! instead of going into messages, go into settings then iPhone storage.. there should be an option to review large message attachments, click that and find/delete the audio message that way. deleting the message that way resolved the issue for me. very annoying tho, apple needs to fix this people rely heavily on audio messages!

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Question marked as Top-ranking reply

Dec 9, 2024 5:29 PM in response to olivia.maree

definitely a nightmare but I found temporary workaround that resolved the issue when this happened to me! instead of going into messages, go into settings then iPhone storage.. there should be an option to review large message attachments, click that and find/delete the audio message that way. deleting the message that way resolved the issue for me. very annoying tho, apple needs to fix this people rely heavily on audio messages!

Dec 9, 2024 4:24 PM in response to oxxoashbo

I have experienced this a couple of times from only one contact. We frequently send and receive audio messages to each other and we can't seem to pin point what triggers it but once the troublesome audio message arrives it locks up the whole thread/convo; barely able to scroll, unable to type, incredibly delayed response when pressing and holding any of the messages within that one thread if that even works at all. The audio message in question also reads a 00:00 time, so you know which one it is.


A note that other threads/convos with other contacts seem to work fine.


I have previously been able to fix it by deleting the one audio message, but it is a nightmare to do because the message app locks up for that one convo/thread. I've tried on my iPad too but it locks up the same.


I've found if I manage to scroll a little bit to get the audio message off the screen then I can press and hold, then select the message to delete. Last time I was able to delete the audio message but this time around it's just freezing, I can select it, press the trash-can and then it prompts me with a "this will delete this message" and I can't for the life of me get past that part - it freezes.


The contact can't unsend the audio either because she has her audio messages set to delete after a couple of minutes, whereas I don't.


Nightmare.

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Message frozen after receiving audio message

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