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Moving mails to folder not working

Have various email accounts on same device all listed on IOS mail app. In one account when I want to move mail to file within this account and request Move it does not list the folders of that account but yes folders of another account. Any suggestions? Many thanks

iPhone 13 Pro, iOS 18

Posted on Nov 17, 2024 10:38 AM

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5 replies

Nov 17, 2024 12:02 PM in response to GiraR4

Then it means that those 2 accounts are not turned on in Mail. To confirm, go to your Inbox, tap "<" (top left) and see the list of accounts currently active.


If your 2 accounts are not in this list, go to Settings > Apps > Mail > Mail Accounts. In the section ACCOUNTS, you should see a list of all the internet accounts connected to your iPhone. Your 2 accounts should appear there. If so, tap one and make sure Mail is turned on. Repeat for the other account.

Moving mails to folder not working

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