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request for a refund

Please refund me the amount of $162.28 or Rp 2.580.000,00 (IDR) which was deducted from me unfairly because I did not use the mentioned application (AI Math Solver). I downloaded and deleted it. I didn’t notice that the payment still continue and it started from June 27th 2024. Please note my request to verify that you have not really used the app and refund me

iPhone 12 mini, iOS 16

Posted on Nov 17, 2024 2:27 AM

Reply
1 reply

Nov 17, 2024 5:00 AM in response to shafahasna

Confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions, and subscriptions will continue even if you do not use them):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

If you subscribed to this in the EU from a third party, see: About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support instead.


Notes:

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• Deleting an app does not cancel a subscription.

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then. Note special conditions for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support



request for a refund

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