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After upgrade to Sonoma, opening of PAGES docs is VERY slow

On two MacBook Air M2, 2022, after upgrade from Ventura to Sonoma opening of PAGES docs is slow, up to a minute for a simple two pager text doc. Opening of PDF happens instantly.


What could cause this?

Pages version 14.2 (7041.0.109), Sonoma 14.6.1


  • I reassigned that PAGES documents will be open with PAGES as a default in Finder, although it was already correctly assigned.
  • I reindexed Spotlight
  • I reinstalled the entire macOS Sonoma from Recovery.
  • I put a test file into a folder, rather than keeping it on the desktop.


The exact observation is, after a restart and waiting for two mins before I tried anything:

  • Double click on PAGES document
  • PAGES loads at acceptable speed
  • The document opens over a minute later.


Working in a document is normal, a new unrelated doc from PAGES template chooser opens normal.

MacBook Air (M2, 2022)

Posted on Nov 14, 2024 4:08 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2024 2:13 AM

Update: So Apple called me back and have confirmed that the engineers are aware from multiple people that this is an issue. It will be fixed in a Sonoma update, so I would suggest avoiding any workarounds or DIY solutions if you can wait. They say typically a fix for something like this would take around 10 days to implement and release an OS update for. That's not a guarantee, however. Hope this helps.

49 replies
Question marked as Top-ranking reply

Nov 26, 2024 2:13 AM in response to Mike.Minh

Update: So Apple called me back and have confirmed that the engineers are aware from multiple people that this is an issue. It will be fixed in a Sonoma update, so I would suggest avoiding any workarounds or DIY solutions if you can wait. They say typically a fix for something like this would take around 10 days to implement and release an OS update for. That's not a guarantee, however. Hope this helps.

Dec 15, 2024 1:13 AM in response to Fraxis2007

I have a very busy couple of days ahead, so will not be trying it until probably Tueday, but wanted to share this from a poster called 'FirstPost' on LogicProHelp.com as it may be the solution we have been waiting for.


Hello, this was the first match I found confirming I wasn't the only one who met with problems upgrading from 13.7..1 to 14.7.1. I'm not even a Logic Pro user, but I thought it might help to share the solution I've found out at last. If you can't or don't want to upgrade to Sequoia, you can fix the missing recent items (and several other weird issues) resetting your user keychain. I did and everything works now. I had only to re-enter Gmail accounts passwords. Of course you must have a backup...


A few references:


https://forums.developer.apple.com/forums/thread/764435


"Failed to retrieve app-scope key"… | Apple Developer Forums


https://forums.developer.apple.com/forums/thread/765433


As the Apple support article is a bit laconic IMHO, I followed this link to reset my keychain:


https://macpaw.com/how-to/reset-keychain-mac

 


The above article is sponsored but basically reliable. Just one caveat about toggling off iCloud Keychain. As Jeff Johnson (the developr of StopTheMadness) reports


By the way, toggling off "Sync this Mac" caused System Settings to hang and eventually crash the preference pane


That's what happened to me too, but following onscreen directions I could easily update my ID Apple settings (this process was not responding).


As a last step I had to restart into secure boot to have recent items back in place.


Hope it helps. I was on the verge of erasing and install from scratch...


Nov 21, 2024 10:05 AM in response to VikingOSX

Right, we have a solution, but we’re not at the end yet.


With PAGES loaded and the aforementioned PLIST file moved to the desktop, the loading time of our test document is 33 seconds. This is slightly faster than before, but still way too slow. The doc is one page, 193 KB. The same happens if we duplicate the document and try with the duplicate.


No new PLIST is being generated.


We also now found that the same problem occurs with NUMBERS files.


We set up a new local user and our PAGES test document loads faster than you can say “Jack Robinson”, i.e. normal.


Is there a way how we can fix the existing user, or do we have to move all settings, docs and everything else to a new user? If the latter, what’s the most efficient way of doing this, because whichever way you look at this, it’s a rather big task.

Nov 22, 2024 9:33 AM in response to Mike.Minh

Hello,


Same issue for me. Updated from Ventura to Sonoma (14.1.7) a few days ago and Pages and Numbers are slow to load and respond and save/rename. Takes about 30-60 seconds to load in a document. I am on a MacStudio M1Pro.

I went to the Genius Bar and they couldn't find any issues and the only solution they offered, was to take to computer for further testing. But all diagnostic they were able to run at my appointment showed no issues.

I have uninstalled and installed Pages/Numbers numerous times, etc..no change. I guess the last step will be to do a clean install.

Nov 15, 2024 5:06 AM in response to VikingOSX

@VikingOSX Thank you for your thoughts. After the upgrade we waited three days before we concluded that there is a real problem (i.e. to give Spotlight re-indexing enough time).

Whilst we did wait two mins after restarting in yesterday's test, we also have numerous tests where the MacBook had been on for hours already. We also had a look at activity monitor and can confidently say that there is absolutely nothing that would hog CPU cycles or any massive I/O to/from the SSD. These effects, if they existed at the time of test, would also affect other opening of files (say PDF) but they don't.

The reason for resetting the default app is based on the idea that so many things in IT need to be redone, in exactly the same setting as they clearly were before, this can solve many a problem. Unfortunately not for us.


Our own experience with typical opening times for PAGES docs on a number of different Macs (all M series CPU) matches yours. The user of the M2 MacBook Air in this case had no problem on his previous Ventura.


What's next?




Nov 21, 2024 10:40 AM in response to Mike.Minh

One last straw… press and hold the shift key while launching Pages. Then open any document and observe the document opening time. The shift key approach prevents Pages from using its last execution state, and maybe a miracle will happen by sidestepping it.


Creating a new user is simple but migrating your existing user data to the new user is H*LL owing to specific current permissions and ownership. I would avoid that at all costs as it will be prohibitively expensive in time and profanity.


Another approach, assuming you have backed up any custom Pages templates from that com.apple.iWork.Pages container location, would be quit Pages, and then move the preceding Pages container folder to the Desktop, and let Pages recreate that container hierarchy the next time Pages is launched. I usually recommend this as the very last approach paying attention to ensuring you have a backup of any custom (My Templates) templates.

Dec 4, 2024 11:26 AM in response to Fraxis2007

Fraxis2007 wrote:

So are people just waiting for the Sonoma update and/or creating new user admin accounts? Or has anyone found another solution?

I decided to wait for a fix and if it doesn't come anymore in Sonoma (according to the MrMacintosh site, Sonoma has had its final update) I have another chance later with Sequoia, but I don't want to upgrade to Sequoia as there isn't much in it I'd urgently need.

Dec 15, 2024 5:39 AM in response to VikingOSX

Great solution if you have compatible hardware and basic app requirements. Personally, I can't do that as I have huge numbers of third party Logic Pro plugins and an audio interface that are not yet Sequoia certififed by their delvelopers/manufactures. A lot of peple who had this problem were people jumping straight from the latest version of Ventura to the latest version of Sonoma to get access to Logic Pro 11.1 - the first upgrade that had Sonoma as its minimum OS requirement. So they are all in the same boat if they have plugins from Arturia, Native Intruments, Roland etc.

Nov 15, 2024 9:19 AM in response to Mike.Minh

Pages v14.2 requires macOS Sonoma or later. Verify that the M2 Mac user has updated Pages to v14.2 as running an older version of Pages on a newer operating system may introduce issues including degraded application performance.


If that M2 Mac is slow to open Pages and is also running any anti-virus application, or the user has run any so-called "Mac Cleaning" application, both should be uninstalled entirely per the vendor's instruction followed by a reboot. Some cleaning applications remove valid files with collateral damage.


The M2 Mac should be booted into Safe Boot mode, then determine if the same Pages document load time changes for the better. If it does, then there is some third-party software that is not loaded during Safe Boot, that is interfering with Pages when one reboots that M2 Mac normally.

Dec 6, 2024 4:14 AM in response to Mike.Minh

Last evening, I upgraded my 2021 16-in MBP M1 Pro 32 GB from Ventura 13.7.1 to Sonoma v14.7.1. It appeared to be a normal upgrade. Pages was updated from v14.1 to v14.2. Opening the same 179-page document now took about a minute when it used to open in a fraction of that time in Pages v14.1 on Ventura, or Pages v14.2 with Sonoma v14.7.1 on my older M2 Mini Pro.


Hopefully, there will be a Sonoma v14.7.2, and/or Pages update released this month that corrects this lethargy.


I never select Safari Settings > General > [ ] Open "safe" files after downloading, and yet my double click of the toolbar ↓⃝ downloaded items still opens a PDF in Preview.

With a last Time Machine backup completed, you might consider booting that M2 Mac into Recovery mode, and reinstalling the Sonoma v14.7.1 operating system.

Nov 15, 2024 4:03 AM in response to Mike.Minh

After a restart, it may take far longer than two minutes for all of the customary (initial) operating system processes to quiet down. Attempting to open a Pages document when competing with the related CPU and Storage demands by other processes certainly can delay opening a Pages document.


I am using an M4 Mac Mini Pro running Sequoia v15.1 and have Pages v14.2 installed. I have a four-page Pages document with two small images mixed in with the text. After 10 minutes from a boot/reboot, I can double-click on that Pages document and it is opened in under 2 seconds. The file is on my Desktop.


Pages is the only application that can open Pages documents in their original formatting, so no need to set any default application for that purpose. Alternatively, the current LibreOffice 24.8.3 can open Pages documents containing only text though it cannot edit them, so of limited usage.

After upgrade to Sonoma, opening of PAGES docs is VERY slow

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