Apple Pay not working

Question

Level 1

4 points

Apple Pay not working

Tried Apple Pay on my watch for the first time in a while. All of the cards were available but the card reader would not accept the cards and an error message was shown on the card reader.

Apple Watch Series 7, watchOS 11

Posted on Nov 9, 2024 12:50 PM

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Answer 1

Jeff Donald

Level 7

25,551 points

Nov 10, 2024 1:37 PM in response to Hvdftvvfdgv

Card decline means your issuing bank declined the payment method. Contact your bank’s support team for more specific information. Apple is not a bank and can not approve or decline transactions. Only the issuing bank can decline a transaction.

If it said something else, it’s usually a merchant issue or issue with the merchant’s credit card processor.

I’m sorry I can’t be more specific.

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Answer 2

Hvdftvvfdgv Author

Level 1

4 points

Nov 10, 2024 2:44 PM in response to Jeff Donald

Hi Jeff, thanks for replying. The same ‘cards’ on my iPhone worked fine so I presume it’s not an issue with the pos system or the banks. I have upgraded my iPhone in the last couple of months and had to re-add the cards for Apple Pay. Would this be associated with the issue? Not sure if the cards need to be deleted from the Apple Watch and added again.

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Answer 3

Jeff Donald

Level 7

25,551 points

Nov 9, 2024 1:16 PM in response to Hvdftvvfdgv

What did error message say?

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Answer 4

Hvdftvvfdgv Author

Level 1

4 points

Nov 10, 2024 1:00 PM in response to Jeff Donald

Hi Jeff I think the card reader just said card declined.

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Answer 5

Jeff Donald

Level 7

25,551 points

Nov 10, 2024 4:15 PM in response to Hvdftvvfdgv

How many time have you attempted a transaction? How many different merchant locations? What did the bank support team say when you asked them about the decline?

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