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I just got new phone and I have to install new apps and for some reason I have to give card information and was informed they won’t take any money but they tried to to charge me 8.45 on my cash app with no funds and I’m guessing it won’t let me install any FREE apps until I pay that … but why is that necessary when it’s free n I’m not paying that
[Re-Titled by Moderator]
iPhone 15 Pro Max
Hello~ If you are being asked for a credit card you will need to add one. You can’t download anything with an unpaid balance. You may go to the lower left and click on the small Support icon for assistance from Apple. Click on below…
~Katana-San~
You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you or—in the case of Family Sharing—the Family Organizer. The support document Katana San provided tells you what to do in this situation.
You need to review your payment methods as in this document: Add a payment method to your Apple Account - Apple Support
- Payment methods with a problem will appear in red. This document tells you how to update problem payment methods --> If you need to change or update your Apple Account payment method - Apple Support
- If the person is updating an old card and has ongoing subscriptions the person may need to first add the new card and make it the primary payment method before deleting the old card.
Related documents:
If the payment method is declined in the App Store or iTunes Store, click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support
"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"
- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> Remove a payment method from your Apple Account - Apple Support
If none of the self-help solutions resolve your situation then ask Apple for help. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support
Verification charge for free app installation on new iPhone
