How can I identify duplicates in my Photos Library on my Mac?
I was told by Apple Care that if I see a category under Utilities labeled "Duplicates" this means Photos has found duplicates in the library. I created a new, empty library on an external drive from an export from another library on another external drive. I know it has duplicate photos because I created one before the import process started to make sure I had at least one. However, after many hours Photos does not find any duplicates. This library is less than 19 GB in size. Using M2 MacMini Pro with 32 GB of memory and Sequoia 15.1.
In the Duplicates category on the right panel there is a "Finding Duplicates..." notification which includes this: "Photos scans your library to find duplicates. Scanning will continue when you're not using the app"
More than one senior advisor in Apple Care has said that means you can't be using the app, i.e. the app is not open and there is no dot under the Photos icon in the dock in order for the process to continue.
And more than one senior advisor has said that is not correct, i.e. the process will only continue if the library is open and there is a dot under the icon.
I need to resolve this contradiction because I have many libraries to consolidate and know I have many duplicates.
Any clarification would be greatly appreciated.
[Re-Titled by Moderator]
Mac mini (M2 Pro, 2023)