Printing in Colour

Question

Level 1

4 points

Printing in Colour

My printer HP smart tank is working fine and I can print in colour from my iPAD no problem.

From my MacBook Air it only prints in black, white, gray scale.

I feel I have gone through all the obvious ways to try and click on to choose 'colour' but I simply cannot find where on earth that 'setting' is.

In a previous set-up my MacBook always asked 'black & white' or 'colour'. I want that option back!

Please tell me what I need to change to get the 'choice' back on my 'print' page

MacBook Air 13″, 12.7

Posted on Nov 2, 2024 7:22 AM

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Answer 1

Tesserax

Level 10

151,971 points

Nov 2, 2024 12:45 PM in response to PandaGuniea

Have you checked with the HP Support site to verify that your Mac is using the latest HP printer driver, for this specific printer, and for the version of macOS that is running on your Mac?

Are you using AirPrint, or HP's equivalent, to print to this printer from your Mac? How is this printer connected to your local network?

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Answer 2

Tesserax

Level 10

151,971 points

Nov 3, 2024 9:00 AM in response to PandaGuniea

Hmm, DNS should have nothing to do with this issue.

Regardless, have you tried performing a factory reset on this printer yet? This would return the printer to the same state it was in when you first powered it up. From there you can reconfigure it for your needs.

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Answer 3

PandaGuniea Author

Level 1

4 points

Nov 3, 2024 8:40 AM in response to Tesserax

Hi Tesserax,

Thank you so much for your response. I have ensured that the software for my specific printer is up to date and my MAC OS is also up to date.

I have checked it's on the same WiFi network as my laptop, I have connected with Bonjour the AirPrint option, I've loaded my DNS settings (never done that before!) and still it's not printing in colour.

I have literally spent around 8 hours over the last 3 days to figure this out. I am going to wait until tomorrow and contact someone during office hours to help me.

I do appreciate you giving me points to check that I had not done (had not known were needed even!) but alas they didn't help me reach the ultimate goal!

Thank you. :-)

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Answer 4

PandaGuniea Author

Level 1

4 points

Nov 3, 2024 9:22 AM in response to Tesserax

Thank you. I told you about the DNS because I think I have tried every permutation of everything!!

But clearly not.

I have just printed out the documents I really needed from my phone IN COLOUR!!!! On the same network!!

I have also sent in a request to HP for help tomorrow...if I don't sort this now I will be forever sending documents to my phone or iPad in order to print them. UGH.

anyway I appreciate your response, you certainly assisted me.

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Answer 5

Tesserax

Level 10

151,971 points

Nov 3, 2024 2:31 PM in response to PandaGuniea

You're very welcome!

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