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Cannot access store page for Movies or TV and cannot open any movie or tv title page

Hi!


This issue started happening yesterday when checking if a title was live on the storefront. The title had issues and wouldn't load properly but after that no title is loading (black screen that never loads in) and my store page for Movies and TV are both black screens. Music and Audiobooks work fine. I tried restarting the app, restarting my PC, and uninstalling/reinstalling the app and nothing has helped. Please let me know if you can find a solution to this problem!! Here is my Music store loading properly and then the Movies and TV pages with black screens.



Here is also what happens when I try to click into a TV title, using "Jack Has a Plan" as an example.

Windows, Windows 10

Posted on Oct 31, 2024 6:33 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2024 5:22 PM

I too have the same issue. I successfully used it last week without encountering any problems. I attempted to remove and reinstall the app, but only the movies remained unvisible while all other stores were viewable. I verified its functionality on Apple TV.

6 replies

Nov 1, 2024 6:53 PM in response to jruppertpbs

I have the same problem. Last week was working fine when i purchased a movie. Today i was going to another one and the Movie section was not loading nor tv show. Only Music and podcasts are working. Tried clearing cache, removing the app and reinstalled, but didn't help. I have not seen Apple or anywhere commenting about this. I was trying to get advance of a movie sale but can't do anything now. I can't purchase any other way because i don't have Apple devices, just Itunes for Windows and the tv and nvidia shield apps, but i think purchase is not supported that way.

Cannot access store page for Movies or TV and cannot open any movie or tv title page

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