Hearing test is not working properly

Same here. Tried multiple times. Super quiet room. All windows closed.

Very frustrating.

Really terrible software. First it tells me the environment is quiet enough. Then if it is hearing a noise, it doesn't stop right there but goes on for minutes only to fail in the end.

I finally got the left ear to complete after 6 tries. It may be that if the plugs are too tight it picks up heartbeat.

But then I started the right ear, got the dismal "Unable to classify" message. The stupid software didn't save the left ear to let me try again on the right ear.

I write software for a living, and I would never do something this dumb.

I am getting the same response, (unable to classify) in doing the test. I have tried multiple times in very quiet spots. Failure to even turn on the hearing aid capabilities. I also find all the instructions and options under the hearing aid section confusing with too many choices none of which make particular sense to me.

I was sitting in professional sound proof room same issue!

I did finally get left and right tests to complete, and set up the hearing aid, which does improve my hearing -- I can hear the higher frequencies in keystrokes and such.

I think the trick is to have the pods no more snug than necessary to pass that check. Tighter seems not to be better.

But it would be less aggravating if they saved the left ear results on success.

I tried is a basement room in the dark with nothing running and lights off with a decibel average just under 20 db. I'm sure that is me breathing. I brought my wife, who has great hearing, and she couldn't hear anything. I tried 4 times and got the same response you got.

I have been using Bose Ultra for my listening to music and love them. When I heard about the Apple AirPod Pro 2 getting "clinical grade support for mild to moderate hearing loss", I had to try them. I recently had a hearing test with an audiologist and was told I had moderate hearing loss but didn't need to spend thousands on hearing aids.

I ordered the Pro 2 figuring they would work, Apple doesn't usually stumble. I bought them directly from Apple so they have 14 days to fix them or I can return them and wait to see if they can get them to work.

I don't think it's actually external noise but our own heartbeats. I used the plugs I normally use, which are a little tight for sports use, and I can hear my heart. I pulled them out a bit to be a tad loose, and the test eventually worked. And they do seem to work as hearing aids. Don't clear your throat or scratch your face. There may also be timing issues; when I got it to work, I tapped the screen just after the 3 pings, not during them, but that could be coincidence.

The software is unnecessarily difficult and I think the message is misleading. So it took me an hour to work it out, but that was faster than seeing an audiologist.

If you got a hearing test, the audiologist may be able to give you the audiograph file to load.

YMMV

I tried one of the suggestions: a smaller ear tip on both iPods. The test worked and the hearing aid function began. Now I'll see if I can hear better. Thanks for the help!

Finally completed the hearing test, feeling lucky. Now I’m trying to figure out how to make adjustments. Good luck.

So frustrating. Doing this at 5:00 am. Completely quiet room. It says the room is quiet enough, it says the AirPods fit right, goes through the entire test and says “can’t classify”. Why doesn’t it just abort the test if the background is too loud (it’s not). This has to be a software problem.