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otakustay Author

Level 1

46 points

New USB-C Magic Keyboard and Trackpad are not working correctly

I received the brand new Magic Keyboard with TouchID and Magic Trackpad today, both with USB-C port, after connecting them to my Mac Air M3, it seems they both failed to work as a magic device, problems includes:

Once connected via USB-C cable, they are not auto connected via bluetooth, I have to find them in bluetooth panel and connect manually
The TouchID and FN keys don't work at all, it seems to be a simple third-party keyboard, without any Apple specific features
All gestures, including 2 finger slide, 3 finger exposure and show desktop, don't work with Magic Trackpad, it seems to be a simple mice but not a touch pad
Changing the movement speed of trackpad in System Preference does not affect the speed of Magic Trackpad

I'm wondering if this is a hardware issue or I need some software configuration.

MacBook Air 15″, macOS 15.0

Posted on Oct 30, 2024 12:27 AM

Top-ranking reply

dwharrison

Level 1

85 points

Posted on Oct 31, 2024 9:36 AM

I have this problem too. It's a work machine, so I can't upgrade past 14.7.1 until our company's security software is marked as compliant.

Hopefully someone finds a solution to this - otherwise I will have no choice but to return these items.

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25 replies

tinybobh

Level 1

28 points

Oct 31, 2024 1:58 PM in response to dwharrison

The latest release of mac OS has handlers for the trackpad which now works as it should. That was a fast response by Apple.

Nov 2, 2024 5:24 PM in response to otakustay

I'm so relieved to find this thread and learn I'm not the only one. I've been troubleshooting my new Magic Trackpad for days now. I'm on a 2017 iMac and the highest macOS version running on it is Ventura (13.7.1). I checked and according to the trackpad's specs it should support this version. But from what I read here ...

I guess I'll try and buy an 'old' lightning Magic Trackpad 2 and see it that does the trick. If it does, I can return this one.

saxjax

Level 1

8 points

Nov 23, 2024 3:05 AM in response to otakustay

same problem here, I have a intel MacBook Pro 16" running Ventura 13.7.

I use an expensive music scoring program that don't work on newer Os's .

So this computer is not going to be updated beyond 13.

No gestures or tap to click is working on my trackpad.

I expected some backwards compatibility.

It would be nice to be able to use my new trackpad both on my locked down music computer and on my m2 work programming computer.

Oct 30, 2024 11:50 AM in response to otakustay

I also have similar issues.

You mean update to MacOS 15 or just latest version of 14?

Oct 31, 2024 2:52 PM in response to otakustay

I was hoping 14.7.1 would do the trick, but it did not. Unfortunately, I am in the same boat as other folks with work-managed upgrade cycles, which can be months late.

ma1k_b

Level 1

8 points

Nov 3, 2024 12:28 PM in response to otakustay

I also have the problem described with the new Magic Keyboard with Touch ID and USB-C. My device is a MacBook Pro (2023 model) with macOS Sequoia, version 15.0.1.

lejabque

Level 1

8 points

Nov 4, 2024 10:56 AM in response to otakustay

Same issue, very disappointing

slau73

Level 1

12 points

Nov 6, 2024 4:03 AM in response to otakustay

Received my USB-C Magic Keyboard w/TouchID & keypad and Magic Trackpad. Was on 15.0.1 and had the issues everyone else described. Updated to 15.1 and all fixed. (I'm on MacBook Pro M1 Pro 14")

ma1k_b

Level 1

8 points

Nov 6, 2024 2:38 PM in response to otakustay

Exactly. The problem is solved with 15.1. I don't have to return it after all, thanks Apple, that was quick.

Nov 15, 2024 8:20 AM in response to otakustay

Did you have to do anything other than update the OS for the fix to work? My personal device is on 15.1, but the Touch ID on my Magic Keyboard w/USB-C still isn't working.

New USB-C Magic Keyboard and Trackpad are not working correctly