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Restricted Apple Cash account

I recently switched from an android to an iPhone and I was setting up my phone and when I got to the point where I was going to set up my Apple Cash and Apple Pay it said that my account was restricted. I called the number and they told me that it was permanently locked and that was it no explanation. I don’t understand how this happened being I’ve never owned an apple device before. Any idea what I can do to remedy this?

iPhone 16, iOS 18

Posted on Oct 28, 2024 7:23 PM

Reply
3 replies

Oct 31, 2024 7:35 AM in response to Tbujko77

There are a couple possibilities. If the iPhone was previously used and returned, some carriers package them back up and resell them.


A previously used phone could have fraudulent activity associated with various identifiable information associated with the phone such as IMEI and SEID numbers.


Did you try to verify your identity and then the account was restricted?

Restricted Apple Cash account

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