AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

Ok I had a pair of Bose noise canceling headphones and tried them in full noise cancellation mode - I got the left ear classified then same old error on the right ear- when I tried again I get the same issue back at the left ear - oh apple can you hear me now??

Add another user to the frustrated list. I’ve tried it 14 times with my iPhone and twice with my iPad. I’ve got the A/C and fan turned off, no electronics, no pets barking, no noise whatsoever. Every time, I finish the left ear then make it to what appears to be the end of the right ear only to get the hearing test’s version of the Blue Screen of Death… “Unable to Classify blah, blah”.

I’ve had the same problem. I’ve taken the test at least eight times with two different AirPod Pro twos. I even put my AirPod max headphones over them for two of the tests and each time I can’t get past the left ear. The test actually seems to reach the end of the test, but then it says that some noise must’ve happened so it couldn’t be completed. It must be a bug. Hopefully they will get it fixed out shortly.

Took the test at least 10 times. Passed once on the left ear then failed on the right only to have to restart from the beginning. Tried several rooms including interior bathroom. Turned AC off. Opened mouth to reduce any breathing through the nose. Put headphones on over the AirPods. Still unable to classify. I don't think there is any background noise. Very disappointed with new AirPods purchased just for this test.

I seem to be having the same issue with the hearing test crapping out after it finishes the left ear. I've done the test several times with the same results. I've taken the test in my home office with absolutely nothing running or making noise. The ambient background noise level is 23db. I've taken the test wearing my rifle range ear muffs and still fail to get an acceptable result. Apple is famous for its all too early release of software and hardware so I'll assume this is a similar issue. Considering I purchased the Pro 2 just for this feature is even more frustrating.

I had the same problem. Multiple “unable to classify because of background noise” fails on left ear. Saw a previous post about using over the ear headphones and remembered I had some ear protectors that I wear when I mow the lawn. Put them on over my AirPods and went all the way through both ear tests first try. So, for another $10 or so at Home Depot/Lowes, this might work for you too.

My AirPods as hearing aids seem to work better for hearing the TV than my expensive hearing aids do. The charge won’t last as long but then I don’t spend that much time watching TV so it’s not a big deal.

You guys even got that far mine stops me before that stating that my AirPods aren’t connected even though right at the top of the AirPods page it shows them connected.

Took the test 6 times completed test, unable to classify 6 times! I’m calling that a FAIL!

Tried several times in a completely silent location. Fail fail fail.

Me too 10 times. I was so excited. Is this a problem with the test? Any suggestions from those that finished?

8 times.. 8 failed attempts.. 3 different rooms. It's broken

How do you do that? As soon as I enter the test it takes it off of noise cancelling.

Same problem!! Unable to classify due to background noise. But... room is completely quiet.

If is an issue with Apple server, I wonder if it would work to put the iPhone in airplane mode prior to taking the hearing test

Same. Multiple attempts on both iPad and iPhone. Noise cancelling off. Dead quiet conditions. Frustrating, as I know I suffer hearing loss and was looking forward to this feature…