AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

Just tried that and no luck. I think you just got lucky that time.

I had the same problem,

hearing test failed multiple times.

I used a pair of earmuffs hearing protection.

I put them on over the AirPods

this kept the external noise out.

The hearing test passed the first time I tried this.

easy solution,

Randy

OK, this is an update to my earlier post. I tried 3 more times trying my iPhone 13, in a silent room (23-27db) and wearing my firing range ear muffs. Each attempt failed just like previous attempts. I then tried to take the test using my iPad Pro, ear muffs and the same room. The second attempt using the iPad was successful and why it was successful the last time I haven't a clue. The system will now allow me to use the hearing aid function and I do find it useful as this test (along with a previous test performed by an audiologist) showed my hearing in my left ear is weak. Anyway, good luck with your attempts. Surely apple will improve the software.

I bought AirPod Pro 2’s because I was so stoked over the Hearing feature they announced

However, I could not get the Hearing Test to complete

I repeatedly got the dreaded ‘Unable to Classify’ message no matter how careful I was to take the test in a noiseless environment

I was about to throw in the towel after many attempts when something popped into my head

In the past I had run into issues when recording guitar into my DAW

I kept getting noise on the tracks and I couldn’t figure out why

It turned out that the source of the humming sound was the dimmer switch for my room lighting

A dimmer switch can cause RFI on the electrical wiring which can result in noise on electrical devices such as radios and amplifiers etc.

Remembering this, I turned off the dimmer switch and took the test again (in the dark)

It worked, my test completed on the first pass

Try killing any dimmer switches you have anywhere in your living quarters

and see if this works for you

It’s possible the AirPods were being affected by the dimmer RFI noise, and that was the issue all along

Good luck

I can say without reservation, the AirPods are fantastic for moderate hearing loss

Highly recommended :)

Like many of you, I had this same problem. Here’s how I solved it:

I took the test early in the morning, in my parked car, in the garage with the car and garage doors shut (engine off, of course). After getting in the car, I then put on a pair of shooting ear protection over the AirPods (large over-the-ear headphones would probably also work) — you have to be careful not to bump the stem on the AirPod when putting them on or you’ll get an “AirPod not properly seated” message after the preliminary test.

Then get yourself as comfortable as possible, with your phone and right hand resting on something, and your index finger poised just above the screen. Try not to move *at all* during the test (except your finger).

Doing it that way got me results on the first try.

Edit. After many failed attempts, my wife decided to try the test in another room with minimal active electronics. The test succeeded with results in the 24 db loss in both ears. I think the issue was performing the test near her Mac /monitor/ iPads etc. all that RFI was prob causing interference.

Went to Apple support. Chatted with a representative. They said I needed to have the AirPods tested by a technician. Went to Genius bar. The technician ran a sound test on my AirPods. He could not complete the test because one of the noise cancellation features was not available to turn off. Airpods still under warranty. Waiting for replacements that should be in this week.

I have the same. Even sat in a small closet like room with no external noise.

So I am wondering why Apple released this when it is clearly not ready, causing a lot of wasted time and frustration for its customers who have a hearing impariment/disabiltiy...

When will this be fixed? Any updates?

Same here. Tried 8 times now. 3 different sets of AirPods Pro 2 in completely quiet rooms. Gets through the left ear and do the right ear and right at the end get Unable to Classify.

I honestly don’t think it’s noise at all. I’ve done it in dead silence as I said I even put shooting hearing over the top in a dead silent house and it still fails after it finishes on the second ear every time. If it detects noise it will fail immediately. It doesn’t wait until it finishes.

OK, same here. Current Firmware 7B19 on AirPods Pro 2 on OS 18.1. Tried several times on my iPhone 13 and my brand new iPad Pro in an inner closet of the master bathroom with doors closed. Prechecks before all tests were green lighted. I tried different ear tips - all were properly sealed and tested OK. I tried with noise cancellation on. The test runs to end on the left ear and then ends with the "Unable to Classify" message. Always that, nothing else.

The servers being overwhelmed is definitely a possibility. I’d considered that as well. Another I haven’t tested is if they are also using the phone mic for background noise testing. Although I’ve seen it kick out immediately when things actually get noisy. So it would still be weird that it waits until everything is completed to fail. Which makes me think it’s a sever communication issue. However I’m going to try testing with my phone on a table instead of holding it, on the premise that rustling over the mic on the phone with my other hand could be the errant noise.

Ditto. In an absolutely silent cabin in the hills of Big Sur. Many attempts with the same too much noise response. Tried putting full over-the-ears cushioned headphones on over the AirPods to no avail.

UPDATE PLEASE!