Having problems with purchasing albums on the iTunes Store

Question

Having problems with purchasing albums on the iTunes Store

Hi, I recently bought an album on the iTunes Store, only for it to be deleted from Apple Music and the iTunes Store a few days later. It's back now, but it's been edited. The iTunes Store thinks I still have it purchased. I deleted the old version (which I had purchased) from my library and then added the new edited version, when I go to Get Info it says they are stored in the cloud, meaning that I don't have it purchased. I can't even purchase the new version of this album as it says I've already purchased it, I don't know what to do.

MacBook Air, macOS 15.0

Posted on Oct 13, 2024 12:48 AM

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Answer 1

Oct 13, 2024 2:00 AM in response to WastingElectricity

Hi,

Have you added Apple Music versions to your library. If so, you will need to delete them from your library. You now be able to re-download iTunes Store purchases. You may need to unhide previous purchases- see Hide and unhide music, films, TV programmes, audiobooks and books – Apple Support (UK)

Jim

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Answer 2

Oct 13, 2024 1:30 AM in response to Jimzgoldfinch

I don't see the album there ready to download, I have it downloaded but it still tells me it's not purchased. Songs from my other albums that I've purchased show "Purchased" when I go to "Get Info" -> "File".

I don't know whether or not it's worth mentioning, but I often sync my purchased music to my iPod classic, so I'm worried that the album may remove itself the next time I sync.

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Answer 3

Oct 13, 2024 1:20 AM in response to WastingElectricity

Hi,

See this Download previous iTunes Store purchases in Music on Mac – Apple Support (UK)

The first image that you have shown is not the purchased version - this is the Apple Music version.

Jim

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Answer 4

Oct 13, 2024 12:51 AM in response to WastingElectricity

Here are some screenshots. The first is a song from the album showing that I don't have it purchased, the second is the album on the iTunes Store showing me that it's purchased.

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Answer 5

Oct 13, 2024 2:05 AM in response to Jimzgoldfinch

I did look at the hidden music thing but I couldn't see it there.

I'll try removing the Apple Music version from my library and see what I can do from there. Thank you.

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Answer 6

Oct 13, 2024 2:08 AM in response to WastingElectricity

I found it ready to download, I accidentally clicked it twice and I now have two copies lol

Thank you for you help, I will now see if I can remove the duplicates

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Answer 7

Oct 13, 2024 2:14 AM in response to WastingElectricity

Everything's all done, no duplicate files, everything's in the right place, etc. Thank you very much! I was worrying I would have to buy the album again! :)

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