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User profile for user: evejen001
evejen001 Author
User level: Level 1
12 points

Since iOS 18 FaceTime showing connection unstable

My Mom, my sister & I live at different locations. My mom & I are in the same state (again don’t live together) My sis lives in another state. I used to troubleshoot internet for a major telecom company so I know my way around a computer. I have Fios 1gb connection. I have 980 dl & 900 ul. My ping is 2ms.

I have a stable internet connection, can run multiple devices at once. My husband plays his Xbox & we use the firestick ( streaming) all at once.


since iOS 18 (I believe it to be the problem) FT will cut out on us & hang up. My sister or Mom or me will go to a light grey blurred out screen that says “CONNECTION UNSTABLE) it happens on all our screens). We are not all on FT at once mind you.


i have reset the router, made sure to update the router to the latest firmware. We were on with 2 Apple techs. We both (My sis & I ) deleted the FT app & reinstalled it again & went to settings> general>> reset>>> reset network settings on both the phones & iPads. FT STILL CUTS OUT


We have tried to turn off the WiFi on our cell phones & turn Bluetooth & the hotspot on & connect the iPads to our hotspot on the phones. FT STILL CUTS OUT.


I turned off my WiFi using only my 5g cellular data connection on my phone & called my sis. She answered on her iPad & a few minutes later FT STILL CUTS OUT


Clearly there is a problem here Apple 

Kindly fix this.

iPad Pro, iPadOS 18

Posted on Oct 12, 2024 4:16 PM

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User profile for user: evejen001
evejen001 Author
User level: Level 1
12 points

Posted on Oct 14, 2024 5:26 AM

So after hours of extensive tests using my phones hotspot & using my cellular 5G connection only I read where someone found a TEMPORARY FIX until Apple  gets to working & correcting this problem. Especially if you have an iPad 10th generation.➡️ TURN OFF CENTER STAGE while on a FT call. (It’s the option where you camera follows you around while on a FT call). It worked!! It still pops up for like 1 sec “unstable connection” but it goes away & it did not cut off the call like before. We were on for 2hrs 39 mins.

@Apple push that iOS update to fix this pleaseeeee!!!!

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User profile for user: evejen001
evejen001 Author
User level: Level 1
12 points

Oct 14, 2024 5:26 AM in response to evejen001

So after hours of extensive tests using my phones hotspot & using my cellular 5G connection only I read where someone found a TEMPORARY FIX until Apple  gets to working & correcting this problem. Especially if you have an iPad 10th generation.➡️ TURN OFF CENTER STAGE while on a FT call. (It’s the option where you camera follows you around while on a FT call). It worked!! It still pops up for like 1 sec “unstable connection” but it goes away & it did not cut off the call like before. We were on for 2hrs 39 mins.

@Apple push that iOS update to fix this pleaseeeee!!!!

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User profile for user: evejen001
evejen001 Author
User level: Level 1
12 points

Oct 13, 2024 4:02 AM in response to evejen001

Btw Appe instead of giving people advice that it’s their internet connection (which it clearly is not the problem) or having folks wipe their iPads clean & restore. Take a look at others complaining about the same situation on Reddit.

Here’s a link 🔗 https://www.reddit.com/r/ios18beta/s/NlobzaDOI4. READ & research the problem so you guys can fix it. Issue a new software update that actually corrects the situation



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Since iOS 18 FaceTime showing connection unstable

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