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Apple Pay in Apple Watch stopped accepting my cards

Some time ago I raised here an issue I have with my Apple Watch Series 8 (cellular 45 mm) - 1 card could not be added to Apple Pay on the Watch, yet working on my iPhone. (Thread here) I followed suggestions from here (region, local settings, VPN, physical location, contacting bank etc.) but that did not solve the issue and I just gave up - it was one card of 6 I have and not the most important one. OK, life goes on.


But now I received a new card from my bank and that could not be added, either (same story - no problem on the iPhone). Strange.


So I contacted Apple, spent over an hour with 3 support reps (including one senior Apple Pay support rep) - did restarts, resets, factory resets… result? Now I can’t add any of my cards, not even those that worked before. So I am getting a feeling that since some moment in time (likely between spring and summer this year) I can no longer add cards to Apple Pay but only on my watch. And those are 4 different banks, different cards (MasterCard, Visa).


I am still doing some tests myself to figure out the root cause better (I am an IT guy, so… you know). I paired the watch with another phone and different account, can’t add my cards. But I can add my wife’s cards!


Any hint, suggestion, help is appreciated. Thank you!

Apple Watch Series 8

Posted on Oct 12, 2024 1:30 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2024 10:10 AM

PNO’s typically share limited information, especially concerning fraud. The frequent traveling possibly trigger a fraud alert either at the bank level or PNO. The issue with talking to the bank is that tier one support people rarely have access to the information about why a card can’t be added to Apple Wallet.


Apple does supply limited information about your iTunes, App Store and Apple Account to the PNO and or issuing bank.


>>Additionally, as part of the Link and Provision process, Apple shares information from the device with the card issuer or network. This includes information about (a) the user’s iTunes and App Store account activity (for example, whether the user has a long history of transactions within iTunes), (b) the user’s device (for example, the phone number, name and model of the user’s device plus any companion Apple device necessary to set up Apple Pay), and (c) the user’s approximate location at the time the user adds their card (if the user has Location Services enabled). Using this information, the card issuer determines whether to approve adding the card to

Apple Pay.<<


Did you ever try adding a card while you were traveling? Were you out of the country the issuing bank is in?

6 replies
Question marked as Top-ranking reply

Oct 13, 2024 10:10 AM in response to wizaard88

PNO’s typically share limited information, especially concerning fraud. The frequent traveling possibly trigger a fraud alert either at the bank level or PNO. The issue with talking to the bank is that tier one support people rarely have access to the information about why a card can’t be added to Apple Wallet.


Apple does supply limited information about your iTunes, App Store and Apple Account to the PNO and or issuing bank.


>>Additionally, as part of the Link and Provision process, Apple shares information from the device with the card issuer or network. This includes information about (a) the user’s iTunes and App Store account activity (for example, whether the user has a long history of transactions within iTunes), (b) the user’s device (for example, the phone number, name and model of the user’s device plus any companion Apple device necessary to set up Apple Pay), and (c) the user’s approximate location at the time the user adds their card (if the user has Location Services enabled). Using this information, the card issuer determines whether to approve adding the card to

Apple Pay.<<


Did you ever try adding a card while you were traveling? Were you out of the country the issuing bank is in?

Oct 13, 2024 2:00 PM in response to Jeff Donald

Thanks, that is somewhat helpful. And I totally understand it will be a struggle to get to a special support with the needed knowledge (and willingness to look into it). But what I am learning is the partner for the communication will be a bank, not Apple… sadly…


By the way, to answer your question- it is possible I was adding a card while abroad.

Apple Pay in Apple Watch stopped accepting my cards

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