Netflix stuttering Apple TV 4K

I got no where with Netflix support. They took me through the usual basic questions (cables, Internet connection, rebooting etc) and finally got to the point where they would ask me questions from an actual tech support.

However they only went through the next level ones (reinstall App, Match Frame & Range etc) before saying it was an Apple problem and that it was guaranteed that a 'factory reset' would solve the issue.

So back to square one. I have done 3 Resets on both boxes and the judder continues. I have tried as many resolutions as possible with some changes, but the judder is still there. I have switched cables and inputs on the TV with no change so I don't see anything else I can try.

I have ordered a new box from Apple to see if it is the box itself. If it isn't I can return it with the return window for a refund.

I still firmly think it is a Netflix app problem with TVOS18 as I had no issues with previous operating systems.

Very frustrating.

Thanks for the reply.

I had not actually tried that so I did tonight. At first it worked on The Perfect Couple, so I tried The Midnight Sky and the stuttering was present. I switched back to The Perfect Couple and it happened there again too.

I immediately switched the boxes again and neither show did it at all.

It’s clear to me that this must be a software problem as you are correct that if it was hardware it would be doing it across all streaming services.

I’ll see if Apple or Netflix can assist but I don’t hold out much hope as there isn’t much else to test.

Thanks

Thanks vazandrew.

I bit the bullet and updated the old box to 18.0 and it now does the same skipping as the newer one. I didn't have much choice as other apps installed under 14.5 would not work so I had to give it a try.

Very disappointing. I will try Netflix support but I highly doubt they will offer any real assistance beyond reinstall / reboot etc.

Thanks

I received the new box and there is no stuttering on the two shows I was previously testing, however the box is running TVos 17.5. I am not going to update it to 18 until there is an 18.01 or newer and/or until I see the Netflix app has been updated.

@vazandrew - are you running 18 on your A2737?

Thanks

Well this issue continues on my new Apple TV 4K, but it much worse now. On the show Kaos it regularly skips and then degrades the video quality to 480 or less and is unwatchable. Only happens on the Netflix app (Apple TV+ is crystal clear, as are all other streaming apps) so it must be the Netflix Apple TV app. I went through all the Netflix chat tech support who, of course, said it's the Apple TV box that has the problem.

Very disappointed in Netflix. It used to work perfectly but now I can only watch it through the TV app, which is fine, but I really like the new enhance dialogue option on the ATV, so I will have to wait and see if Netflix updates its app.

Disappointed to welcome you to the club.

As I noted above I happen to have an older ATV that had 14.5 OS installed and Netflix worked perfectly. The minute it upgraded to 18 and above all the issues started, so very clear again it is only the Netflix app that has the issue.

If you want to waste your time, contact Netflix support, but they will just run you through the usual nonsense of rebooting and reinstalling and then blame the device. The last option they gave me as 'watch Netflix on a different device'. Thanks, so helpful.

I see the Netflix app was updated on 18 November and for me, it is inexplicably worse. We started watching the new Ted Danson show Inside Man and the stutters every few seconds made it unwatchable. Switched to our TV Netflix app and it streams fine, of course.

Tired of this Netflix!

Thanks. I don't know whether to risk it or not....