Can no longer open Passwords in iPadOS 18

I can no longer view my saved passwords on iPad Air running OS18. The Passwords app prompts for touch id and opens a blank white screen. I have tried restarting iPad multiple times. I have tried turning password sync on and off multiple times. I have tried opening passwords from the system menu. Although the system menu indicates there are more than 200 passwords in the file, I can see none of them. Passwords to do appear in the app on iPhone.

iPad Air, iPadOS 18

Posted on Oct 3, 2024 4:57 PM

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Posted on Dec 30, 2024 12:34 PM

My wife had this same problem, iPad Air 5th Gen, on 30th Dec 2024


Chuck’s fix worked.


Tap on the password app,

  • it opens but the screen is blank
  • at the very top of the blank screen, in the centre, are 3 tiny dots, close together (about 5mm wide in total)
  • tap on those dots
  • a short menu pops down (options are “full screen”, “split view”, “slide over” and “close”)
  • ignore that menu :-) and instead look down to the bottom of the screen,
  • there should be two rectangles at the bottom edge of the screen
  • the first rectange is grey and empty, and says “passwords” under it
  • the second rectange has a big + sign in it, and says “new window” underneath
  • tap the rectange with the + sign
  • a new window opens in the screen, replacing the previously empty one, it should show your passwords
  • as you cry out in joy and relief, and offer silent (or vocal) thanks to Chuck, before you finish, notice that there are now 3 rectangles at the bottom of the screen…
  • the first is still the empty grey one, the second is a tiny replica of your new (working) password screen, and the third is a big plus sign
  • flick the first (grey) one upwards to close it (it was useless anyway after all)
  • now just tap anywhere in the main screen to make it the “current” screen
  • you’re all done.



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Can no longer open Passwords in iPadOS 18

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