Sequoia 15.0 bugs - external hard drives

Rob! JUST received notification that you were able to fix your external drive issue with the new Sequoia 15.3.1 update. I am downloading the update right now. I did purchase a new external HD, which also had problems, until, with the help from Apple, we wiped it clean and made it the auto backup for Time Machine WITHOUT "encrypting" it. It's been working great so far. However, I am hoping to be able to launch my failed external HD (since updating to Sequoia OS) that has a lot of my previous graphic jobs on it....Thank you so much for posting! Fingers and toes crossed.

pianoplayah wrote: "...Apple, please fix this!..."

pianoplayah ~ Apple isn't here in these user-to-user communities. Instead:

Feedback - macOS - Apple

Contact - Official Apple Support

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What I have been doing since this issue is:

1. Plug the hard drive into an older mac I have (with Mojave in my case)
2. Open terminal and run sudo pkill -f fsck
3. Once the disk boots I run first aid in Disk Utility
4. Then if I eject and plug onto the Sequoia, it boots as normal

Annoying but that's what's been my resolution so far until Apple does the right thing.

arathorn357 wrote:

Strange how often the basic 101 support solutions sometime work?

Just feel a bit silly reporting such a simple fix .... cheers Max

Congratulations on determining the cause! 🥳

In case anyone else is wondering ....

The use of “101” to mean “introductory” comes from the North American college and university course numbering system.

Here's the origin:

• In many U.S. (and some Canadian) universities, courses are numbered using a three-digit system.

• The first number usually indicates the year or level of the course:
  • 1xx = first-year (beginner)
  • 2xx = second-year (intermediate), and so on.
• The “01” at the end often implies it’s the first course in the subject.

So, for example:

• “Psychology 101” would be an introductory psychology class.
• “English 101” = basic composition and grammar, often a requirement for all first-year students.

How it became part of everyday language:-

Over time, “XYZ 101” started being used outside academia to mean:

“The very basics of a topic that you need to understand first.”

So now you'll hear things like:-

• “Parenting 101”
• “Cooking 101”
• Or, as in your case, “Support 101”

It’s a handy way to say “Let’s go back to basics.” 😃

HTH

Can Disk Utility find it?

Privacy & Security>Allow Accessories To Connect

Disk Utility cannot find it. Strange.

The problem is that this menu option no longer exists in Sequoia 15.1.1

Same problems, year after year, especially fall of each year when old bugs continuously resurface. This is Apple, realize that.

Yes! I can verify that this IS a USB problem. Ever since I purchased a new external drive that has a USB hub and interfaces with my new MacbookPro M3 via USB 3.2 I have had issues with the drive not mounting. The drive mounts fine to my older MacbookPro with Intel chip. This is a 2-bay OWC expansion drive with an external power supply. Brand new. And again, it works/worked fine with the older, Intel-based MacbookPro.

In an effort to solve the problem, I upgraded the new MacbookPro to the latest version of Sonoma (it was running Sonoma, as was my Intel MacbookPro) and that seemed to solve the problem...the drive mounted. ONLY THIS LASTED JUST 3 DAYS and then it stopped again.

To make a long story short, I tried all of the safe boot, etc. suggestions and nothing worked. I ultimately (today) upgraded to Sequoia 15.3 figuring that if I took the machine into Apple, they'd demand that anyway. Still no go UNTIL I read this thread, and decided to try connecting the external drive to the MacbookPro via an old USB C to USB 3.0 cable plugged into a dongle that was then connected to the M3 Macbookpro...and IT WORKED. Drives mounted right up and a TimeMachine backup is running. System Info tells me that it believes that I have a USB 2.1 Hub Installed. (see image)

It of course remains to be seen if this continues to work (recall that I did have it working for a few days on Sonoma until it stopped...that was with a USB C 3.2 connection on the drive to USB C on the M3 Macbookpro connection). But there definitely seems to be something going on with this machine and its USB ports (yes, I tried all 3 ports earlier before the current "fix" and none of them allowed the drive to mount).

Downgrading to a USB 2.1 (or presumably older?) connection seems to work. FWIW.

Apple! You have been my "rock" since the 1980's. My rear window carries the apple sticker because I've made a living off of my Apple computers.

I just turned 70...and purchased what may be my last Apple. A new 27" monitor, and a new iMac Studio with plenty of ram to run Adobe software, so I can continue to create graphics, and stay up to date with the OS.

The new iMac started glitching. Bright magenta screen, Adobe programs going blank, having to restart continually. My external used for Time Machine backup was full of older art files as well...so I also worked with an Apple specialist who after hours of investigating (which included re-installing the OS) realized my external was failing. I tried to mount the external to my 2017 iMac with Ventura OS, (which had worked fine for several years) and it will not mount.

However, my new iMac seems to be working fine since removing the external hard drive.

I chalked it up to the external failing. Did some investigating on recovery methods, and it most likely will need to be shipped out at great cost to get those older files off of it.

Last week I purchased a new SanDisk Extreme 2TB for Time Machine backups. It worked for 3 days. I checked it yesterday, and have a new message that says: The disk “My Backup” can’t be unlocked. A problem was detected with the disk that prevents it from being unlocked. Attached is a snapshot of the new external Disk First Aid check.

I have reached out to the Apple technician who is familiar with my former case, and am still waiting to hear from him.

Apple, please give us all an update on this BUG. Steve Jobs would not be happy right now. Neither am I. Apple is costing us money instead of making us money.

I have a new external hard drive which is formatted in the format which only works on mac computers (I can't check what the format is as its not appearing in disk utility or finder)

Is the best option just to downgrade from Sequoia? or will an update be released quite quickly? I have very important data stored on this drive.

All drives I'm using were formatted APFS by my MBP. The drives all mount on my MBP on Monterey (too old to update further). Drives that don't mount in Sequoia didn't mount in Sonoma either. The issue is with the OS, not the drives.

My Time Machine external hard drive still works, but my three other external disks (Macintosh formatted disks) do not show up on my desktop or in disk utility. Spent hours on the phone with Apple support - tried most everything with no result. Booted up in safe mode, booted up in test user, restarted several times, disconnect and reconnect the disks, etc. No result. These disks worked fine before Sequoia. Naturally, the Apple technician said it was a hardware issue with the disks - very Microsoft of him. Suspect a software issue.

My Time Machine drive got messed up. I think something happened when the the disk was attached and then crashed the computer. Luckily I was able to retrieve my files from a backup on the Time Machine from the week before. Sedona shows the disk but at this point the drive is unsafe to use. I will stick with Sedona until Mac fixes this problem. Nice to know I’m not the only one having these problems.

Today, 12/19/24 online magazine 9to5Mac released an article about multiple (?) bugs in MacOS Sequoia 15.2 affecting Time Machine, Carbon Copy Cloner, SuperDuper! and possibly other backup utilities.

I use both Time Machine and CCC and can confirm the bugs are much, much older than Sequoia 15.2 (by years).

I suggest you read it. It’s called “MacOS Sequoia 15.2 Backup Bug(s)…” posted 12/19/2024. Good Luck and Merry Christmas!