iPhone 16 Pro Max Screen Unresponsive

Apple has released iOS 18.0.1, which resolves this issue and many other issues such as:

• Camera may freeze when recording macro mode video on the Ultra Wide camera in 4K with HDR turned off on iPhone 16 Pro models
• Messages may unexpectedly quit when replying to a message with a shared Apple Watch face
• Performance may be impacted due to an issue with memory allocation on some iPhone models

For information on the security content of Apple software updates, please visit this website:

Apple security releases - Apple Support

Yes, I’m on newest version as of today, they did some test and diagnosis here there, they said everything is fine, they didn’t find anything that needs to make repair or replace 😭😭, I’m not asking for refund, I want to have exchange, and my phone is brand new, they refuse, and I have to deal with it everyday so sad………

I found a solution today: go to Accessibility > Touch > Haptic Touch, and change it to Fast (from default). Now it doesn’t feel laggy anymore. Hope this works for you all! Although, sometimes the touch screen is still unresponsive.

My 16 pro just shut itself down and rebooted this afternoon and the screen has been completely unresponsive ever since. I've done a force restart and it made no difference. I cannot get into my phone at all. I'm just going to have to go to an Apple Store tomorrow I guess.

Same here! Very annoying, thinking you’re not spelling right cause the screen is unresponsive or you can’t scroll without lifting your finger and starting again.

Apple needs to address this ASAP. Almost a week with the phone and not a peep from Apple is concerning

I’m having issues with touch screen also, sometime unresponsive, and faceID doesn’t work sometimes very annoying

I did the update that claimed to fix it and it’s still not working right. Missing keys a lot. It’s so frustrating!!

Yes, i have noticed it a lot around the edges. i’ve found myself having to repeatedly touch the little right corner x trying to exit out of something or when using “backspace” while typing. i upgraded from a 13 PM and never experienced this, and on the 16 PM i noticed it the first day. i’m going to wait a couple months for “new batches” to be made and if it doesn’t get better i’m hoping i can get a replacement. it’s THAT annoying.

Yes, I’ve done several forced restarts. It’s the third 16 PM. Clean install from the second one onward, just in case it was something transferring over. Taken it to the Genius Bar, everything I can personally think of. First one was diagnosed with intermittent kernel panics, second one failed touch screen diagnostics. Kernel panics, from what I understand, do not “get better” as time goes on and are extremely unlikely to be software related.

After the upgrade this iPhone 16 pro max still with all the issues, freezing, and when I tap something doesn’t respond, I have to close the application to work and extremely slow, feeling like returning the phone and go back to my 13 pro max. Apple needs to fix this issues!

My I 16 Pro Max also has issues with the battery. I never had the problem with the 15 Pro Max, but I have to charge my phone twice per day with Minimal use.

I exchanged it once because I was having a lot of issues and part of it was the unresponsive screen, but I thought it was because I had a screen protector on, but when they exchange the phone, I haven’t put a screen protector on yet, and I still have the unresponsive screen, poor battery, and other issues as well..

I’ve had a lot of trouble with Apple Support representatives. If they transfer me to a pre-sale or a post sale and I asked to be transferred to a supervisor or customer service because the representative isn’t helping, they refuse to do that unless I tell them many details about why I want a supervisor and if I simplify things, insight complaint, they will refuse to transfer you to customer service by saying they don’t handle a complaint but I guarantee post sales does not either.

Spending $15-$1700 does not build well with me if I can’t get assistance at Apple Support so I try to call the store and no matter what I select it bypasses the store and goes to Apple Support. If I can’t get assistance people‘s attitude or I’m not gonna transfer you to a supervisor or customer servicewhat do I need them for or what do I need their phone for if I can’t get help for a one week old phone.

After iOS 18.0.1 did not fully fix the problem that I had with my laggy screen, I ended up making an appointment with a Genius at an Apple Store the day before yesterday, and they did a bunch of hardware diagnostics. My phone failed the Touch Screen Responsiveness Test, so they swapped out my iPhone 16 Pro Max with a new one. I immediately noticed the huge change in responsiveness with the new phone, and it has been absolutely perfect ever since. This has solved my problem completely, and I no longer have any issues with my iPhone whatsoever. It’s awesome now.

I have the Apple 16 Pro Max also and I think I figured out what the problem is it may not make up for the lag. I can’t explain that, but I can’t explain why the unresponsiveness happens I believe.

The new camera settings button, which is at the bottom right of the screen below the screen where you naturally would probably hold your right hand as you’re doing thumb typing with both hands. If you have any little bit of contact with that with your flesh, it is confused. The device isn’t sure whether you’re trying to use the camera controls or whether you’re typing so it doesn’t Do anything until it rectifies what you’re trying to do but with multiple key strokes. Try it out see what You think and Weather I’m on track and please reply back if you think that I’ve nailed it because this could be something that is significant and probably can rectified