Why does my AirPods Pro Transparency Mode keep turning off?

This is still an issue in Australia, IOS 18.1 constant custom transparency mode drop outs.

I’m on 18.1 now, it’s still happening. I use it on both my 16 Pro Max and 13, same problems for both phones.

why this issue is not fixed yet! It is so irritating that everytime I have to access audio and visual to fix it and then 10 mins later it’s gone off again. Over a year and half now

Yep. When the AirPods connect to the watch Bluetooth, the custom transparency mode turns off.

You can open Bluetooth settings on the watch and see it happen in real time.

I have the same issue, but once I turn my Apple Watch off, it no longer has any problems.

Same issue!! They do not seem to care. Went to Apple Store, in the past, replacing them has worked—they were not going to do it this time, but since they were so condescending and rude—which made me upset, they gave me a new tech, who replaced them. Unfortunately, it has not worked, they do it less, but still shut off:( the next step is to go through support again and the the issue be sent to an engineer or something like that. If I have time for that nonsense, I’ll update.

@Rob354 Several times per day? You are very lucky, mine a few dozen times per day. Before iOS 18.01, Airpods Pro 2 finally worked flawlessly for several months. (It was the same issue 6 months ago with iOPS17)

Now that the FDA has approved APP as a hearing aid, I wonder if the development team will address the issue seriously.

I updated to iOS 18.1, which resolved all the disconnect issues. Additionally, Transparency mode now functions like a hearing aid, providing much clearer sound than before. To enable this, you’ll need to go through a few steps, including a hearing test and setting up your AirPods Pro as a hearing device. Thumbs Up to Apple!

Just came back to Iphone after years of Android, picked up 16 Pro Max, Airpods Pro 2, and the Ultra 2 watch. The main reason I bought the Airpods pro was for the "hearing aid" feature through Custom Transparency. I too am having this problem, I turn on transparency and it turns off within 2-5 seconds. As I'm within my return period I plan on returning them by next weekend if I don't discover a solution.

What I can't believe is I've seen threads as far back as 2022 complaining about this and Apple still hasn't fixed this? That's astonishing to me, especially when they've gone to the trouble of marketing these Airpods pro 2 as being hearing aids.

Unless I'm missing something about the hearing aid part these things are duds.

You may be on to something but not entirely. I was able to make the "turning off" go away by turning off my mac (sleep) but maybe it has something to do with the "handoff" feature? Not that I'm confident the problem is resolved.

I'm just amazed at how long this has been allowed to go on by Apple. Threads from years ago and apparently daily comments being ignored by Apple.

I'm the same as you, however after 18.1 now transparency mode has been ruined and can't work as a hearing aid at all.. And I live in the UK where we don't have access to the hearing aids functionality, so apple messed it up big time on us, literally no way to use the airpods pro for assistance to my hearing as I did a month ago

Yes! I have had this exact same issue for few months now. It used to be really good for walking in the city I could hear the cars coming and so on, but now I have trouble hearing anything. Really a bummer.

@ Bassel80, this problem was solved if I turned the iPhone off—the identical as turning the Bluetooth off. Apparently, the iPhone sends wrong signals to Airpods Pro which turns the transparency off. But, TG, my Airpods with iOS18.1 are perfect. Make sure you have the latest firmware and iOS18.1

IOS version 18.2

Air pods firmware version 7B21

custom transparency mode still keeps dropping when connected to IPhone.

if I disconnect it from iPhone it will stay on. HOWEVER! Current IOS version causes AirPods to be locked to Bluetooth on phone and turns all transparency options on AirPods off if I disconnect from iPhone.

if I connect to my iPad then turn off Bluetooth there, it stays on. iPad Pro OS version is 17.6.1.

it’s definitely something to do with the iPhone IOS