Why does my AirPods Pro Transparency Mode keep turning off?

"Custom transparency mode continues to turn off randomly. I have to go into “audio visual” in settings, then “Headphone Accommodations” then scroll to the bottom and turn on “transparency mode”. In this menu are the settings for adjusting external sounds. The transparency mode toggle button here keeps turning off! I’ve reset the AirPods, reset the settings several times but nothing seems to work. Please advise. "

This is a post from when iOS 17 was out. We now have iOS 18 and many AirPods Pro software updates ever since. Apple did not listen. The problem persists. Maybe because we're a minority. I don't know. But I am so dissatisfied with Apple. Not only because of this issue. Anyways, is there anybody having an idea how to fix this? Away from "Remove AirPods and pair them again"?

Thanks you.

[Re-Titled by Moderator]

Posted on Sep 20, 2024 1:44 AM

Top-ranking reply

Jbvyduna

Level 1

38 points

Posted on Sep 24, 2024 10:11 AM

Just updated to IOS 18 hoping some of the transparency drop-out problems would go away and to take advantage of the advertised hearing aid enhancements. Transparency seemed to have worked at first after the update for a few minutes but then turned off and nothing I do can seem to get it to work again. I am very dissatisfied with Apple with regard to transparency mode. It seems to get no support from Apple at all yet they have made a big deal about hearing aid enhancements in IOS 18. The developers should be forced to have a set of AirPod Pro 2's glued into their ears and set to transparency mode all day long until these problems get fixed.

WHY IS NOBODY AT APPLE LISTENING TO THESE PROBLEMS? Oh..., I guess they can't hear because transparency isn't working in their customer feedback and bug reporting systems or they plainly just don't care.

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40 replies

Nov 15, 2024 9:53 AM in response to Bassel80

@ Bassel80, this problem was solved if I turned the iPhone off—the identical as turning the Bluetooth off. Apparently, the iPhone sends wrong signals to Airpods Pro which turns the transparency off. But, TG, my Airpods with iOS18.1 are perfect. Make sure you have the latest firmware and iOS18.1

Vangrat

Level 1

14 points

Nov 16, 2024 4:29 PM in response to Zoulhh

IOS version 18.2

Air pods firmware version 7B21

custom transparency mode still keeps dropping when connected to IPhone.

if I disconnect it from iPhone it will stay on. HOWEVER! Current IOS version causes AirPods to be locked to Bluetooth on phone and turns all transparency options on AirPods off if I disconnect from iPhone.

if I connect to my iPad then turn off Bluetooth there, it stays on. iPad Pro OS version is 17.6.1.

it’s definitely something to do with the iPhone IOS

kevosmin

Level 1

32 points

Sep 23, 2024 4:04 PM in response to Zoulhh

The more we talk about it, the more attention it can garner and then Apple will have to take a look at it and try to fix it

chrluc1

Level 1

8 points

Oct 5, 2024 3:55 PM in response to kevosmin

Just hang on, it gets fixed.

Oct 19, 2024 7:38 AM in response to jbartony

I have the latest iOS(18.0.1) and most recent AirPods Pro, and my Apple Watch just switched off custom transparency mode. So, it doesn't appear to be fixed.