Why does my AirPods Pro Transparency Mode keep turning off?

@jbartiny, It's not the Firmapdate that is the issue. Its iOS18.01. Select the custom transparency mode. Then, turn your iPhone off and see if the transparency mode will drop. On my end, it did not. But you end up without a cellphone while using AirPods Pro. :o)

My AirPod Pro version is 7A305, which the Apple site shows to be the latest version.

Even updating to 18.1, the issue still persists

@kevosmin… I just upgraded to 18.1 and everything seems to be working perfectly.

This is still an issue in Australia, IOS 18.1 constant custom transparency mode drop outs.

I’m on 18.1 now, it’s still happening. I use it on both my 16 Pro Max and 13, same problems for both phones.

Same issue!! They do not seem to care. Went to Apple Store, in the past, replacing them has worked—they were not going to do it this time, but since they were so condescending and rude—which made me upset, they gave me a new tech, who replaced them. Unfortunately, it has not worked, they do it less, but still shut off:( the next step is to go through support again and the the issue be sent to an engineer or something like that. If I have time for that nonsense, I’ll update.

@Rob354 Several times per day? You are very lucky, mine a few dozen times per day. Before iOS 18.01, Airpods Pro 2 finally worked flawlessly for several months. (It was the same issue 6 months ago with iOPS17)

Now that the FDA has approved APP as a hearing aid, I wonder if the development team will address the issue seriously.

I updated to iOS 18.1, which resolved all the disconnect issues. Additionally, Transparency mode now functions like a hearing aid, providing much clearer sound than before. To enable this, you’ll need to go through a few steps, including a hearing test and setting up your AirPods Pro as a hearing device. Thumbs Up to Apple!

Just came back to Iphone after years of Android, picked up 16 Pro Max, Airpods Pro 2, and the Ultra 2 watch. The main reason I bought the Airpods pro was for the "hearing aid" feature through Custom Transparency. I too am having this problem, I turn on transparency and it turns off within 2-5 seconds. As I'm within my return period I plan on returning them by next weekend if I don't discover a solution.

What I can't believe is I've seen threads as far back as 2022 complaining about this and Apple still hasn't fixed this? That's astonishing to me, especially when they've gone to the trouble of marketing these Airpods pro 2 as being hearing aids.

Unless I'm missing something about the hearing aid part these things are duds.

You may be on to something but not entirely. I was able to make the "turning off" go away by turning off my mac (sleep) but maybe it has something to do with the "handoff" feature? Not that I'm confident the problem is resolved.

I'm just amazed at how long this has been allowed to go on by Apple. Threads from years ago and apparently daily comments being ignored by Apple.

I'm the same as you, however after 18.1 now transparency mode has been ruined and can't work as a hearing aid at all.. And I live in the UK where we don't have access to the hearing aids functionality, so apple messed it up big time on us, literally no way to use the airpods pro for assistance to my hearing as I did a month ago

Yes! I have had this exact same issue for few months now. It used to be really good for walking in the city I could hear the cars coming and so on, but now I have trouble hearing anything. Really a bummer.