AppleTV on LG webOS "Couldn't Load Video"

I had the same thing happen with our old ruku box. It worked for years, then started this same behavior. I bought a new box and it was fixed. One weird thing I found yesterday, when the content wouldn’t load on my tv I tried starting the show on my iPad, then tried sharing it with the tv. The screen share would just hang as soon as I hit the play. I think this is some kind of intellectual property control. Like it can’t verify my location so apple blocks the stream. Like trying to play a dvd with the wrong country code, it was used to lock international piracy. I’m so upset I gave away the ruku device that worked perfectly.

I think I’ve found a workaround for this under a post where users had the same issue with Samsung TVs. Check your WAN DNS setting on your router - it sounds like the Apple app doesn’t like it when the setting picks the server automatically. Change it to manual and play until you get a server that stops the issue. Just changed mine to an adguard server and fingers crossed it seems to have fixed the issue. Hopefully this won’t bugger other streaming apps :(

I just purchased a new LG TV and it too is having this issue. I’ve ran the troubleshooting and all is fine. If I quickly fast forward I can play the shows but honestly, how annoying is that to not be able to watch the ads for other shows and the immediate intro to the episode…

Having the same issue. Trying to watch the show "Before", it let us watch the first episode with no issue and now it shows the wifi issue error message for the 2nd and all other episodes. We tried this for other series and same issues. Very irritating and we tried everything to fix the issue. Got the brand new LG TV from costco as well.

We escalated with Apple. We escalated with LG. We escalated with Costco. Given that it is not an issue with any other services it’s likely Apple. It doesn’t happen with an Older LG we purchased from Costco, only the new TV this year. And it wasn’t an issue until summer So I suspect it was a regression from a software update. I hit 3 dead ends to resolve. I hope someone has better luck to resolve.

Same issue for me on my new LG 65UT7550AUA TV. Have a 500mb fiber service both up and down. Stream everything else with no issue. Get the Could not load error for any AppleTV show initially. Usually takes 3-4 tries for it to work. This has to be an apple issue with the app as it’s the only thing failing.

Just sharing in case it helps others. I was consistently getting this error with my Sony TV/Firestick on shows that played the Apple original logo. I was able the same show on the AppleTV app on my iPad with the same wi-fi connection, and have no streaming issues with other apps. I checked that all software was up to date, logged in & out, and cleared cache.

What worked for me was in AppleTV Settings, there was an option to Limit Playback to SD which I toggled on. I did a test, and my internet speed is 320MB, so again don't think it's my connection. But as soon as I did that, the show played through without needing to fast forward.

I just bought LG webOS TV from Costco and also am getting the same issue, my

internet is fine. The content plays then the same error comes up! FIX THIS APPLE pls

I’ve just had an update that appears to have fixed the issue. I don’t know if it’s available everywhere yet or if it fixes it for everyone.

Omg thank you! This has been driving me crazy and fast forwarding for a bit is working!

Hey all,

I have just updated both the LG WebOS and the Apple TV app , and it seems to have fixed the issue!

(date: 01/11/24)

Thank you. Going past 50 seconds on my LG tv allowed the show to begin. What it is, is that you're getting past the "re-cap". Hope they fix it. It is a new problem. No issues until nw.

I’ve tried this too, but it doesn’t work. It will fast forward, you can see the little video in the corner fast-forwarding, but then it still gives the error when it tries to start playing

Any resolution on this or how do we report it? Whom do we call?

Same here on a Brand New 77B4.

I paid a LOT of money for this TV.

I am not a happy camper on this.

It will go back if it is not resolved quickly. LG, you have 89 days.

🤬🤬🤬🤬