AppleTV on LG webOS "Couldn't Load Video"

Same exact experience absolutely a glitch in the software. Luckily, only 1/3 of households have LG TVs. ;(

The 58 second thing is working for us now. When I start a show and forget to fast forward I get the disconnected message, click ok, restart the show and immediately fast forward. This works every time.

if this happened a few year ago, before I retired, I’d have put a network analyzer on a mirror port in a switch and seen exactly when it fails. Back in my day (it ended 4 years ago) I spent most of my time troubleshooting firewall rules and users who couldn’t do something from their computer that they absolutely couldn’t live without. An issue like this was frequently a problem where a website would send a user to a remote site, one that didn’t match their request, for authorization. The firewall rules would be blocking the authorization site even when the user had already gone to the site they wanted.

I have a new LG and having the same problem. I have tried the work around…fast forwarding to 50 seconds, OMG it worked. Thank you everyone.

I have the same exact issue - new LG set from Costco but long-used AppleTV+ subscription (that has worked fine on other devices). This is wildly frustrating!

I got the app update on my LG B4 OLED today. Unfortunately, the problem still persists.

Have same issue. I have been on the phone with LG support, and it appears to be a software problem with LG. They told me that the fix will be implemented in the next update, scheduled for later in October. We'll see. Suggest contacting LG support.

I spent 45 min texting with LG and trying everything, nothing helped and they disconnected Chat after all

of that time. Our other LG from 2021

works fine. Seems like this is a LG software compatibility issue. Also spoke with Costco tech support and was not able to resolve.

I had the same thing happen with our old ruku box. It worked for years, then started this same behavior. I bought a new box and it was fixed. One weird thing I found yesterday, when the content wouldn’t load on my tv I tried starting the show on my iPad, then tried sharing it with the tv. The screen share would just hang as soon as I hit the play. I think this is some kind of intellectual property control. Like it can’t verify my location so apple blocks the stream. Like trying to play a dvd with the wrong country code, it was used to lock international piracy. I’m so upset I gave away the ruku device that worked perfectly.

I think I’ve found a workaround for this under a post where users had the same issue with Samsung TVs. Check your WAN DNS setting on your router - it sounds like the Apple app doesn’t like it when the setting picks the server automatically. Change it to manual and play until you get a server that stops the issue. Just changed mine to an adguard server and fingers crossed it seems to have fixed the issue. Hopefully this won’t bugger other streaming apps :(

I just bought LG webOS TV from Costco and also am getting the same issue, my

internet is fine. The content plays then the same error comes up! FIX THIS APPLE pls

I’ve just had an update that appears to have fixed the issue. I don’t know if it’s available everywhere yet or if it fixes it for everyone.

The workaround does not work for me. I've been chatting and on hold with agents for hours now

Omg thank you! This has been driving me crazy and fast forwarding for a bit is working!

Hey all,

I have just updated both the LG WebOS and the Apple TV app , and it seems to have fixed the issue!

(date: 01/11/24)

Thank you. Going past 50 seconds on my LG tv allowed the show to begin. What it is, is that you're getting past the "re-cap". Hope they fix it. It is a new problem. No issues until nw.