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All Non-Credit cards deleted from Wallet when migrating data to new phone.

For the first time since the wallet was introduced, my cards have been deleted when restoring from backup (NOT credit cards, they always have to be reinstalled.) I'm talking about memberships, gift cards, health insurance, auto insurance, loyalty cards and more I don't remember. Deleted after restoring from iCloud to new phone. And unbelievably, deleted from all my other Apple devices. Two older iPhones, iPad, Mac. Gift cards gone. I can order a new library card, insurance card and whatever else I can remember. So it seems the wallet doesn't "live" on iPhone, data isn't safe in iCloud. iCloud backups aren't reliable at all. Oh, 2 cards did remain: my appointment to purchase iPhone 6 in 2014 and a coupon for a specific GoodRX prescription on sale at Walgreens (expired). At some point, my Xs phone recovered a Starbucks gift card, but not an Apple gift card, installed from a trade-in at Apple Store.

iPhone 14 Pro, iOS 17

Posted on Aug 15, 2024 10:19 AM

Reply
3 replies

Aug 16, 2024 4:42 AM in response to Gail D

Sounds like you had legacy cards added via the old method of scanning cards. The safety and security of Apple Wallet has been increased and cards now need to be added via the issues mobile app, secure website, email or text. Scanning cards is no longer an option.


Not sure about why it happened to other devices. Could be related to signing out of iCloud/Apple ID. Did you mark a device lost recently? Did you recently update iOS on any devices?


Apple Support may be able to assist further. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.


Contact Apple for support and service - Apple Support


Change your Apple ID country or region - Apple Support





All Non-Credit cards deleted from Wallet when migrating data to new phone.

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