Apple Pay not working on my Mac

I've followed the steps but still no success. I can add a card, but when I try to use Apple Pay in Safari, a window pops up and the Touch ID icon appears briefly before disappearing. My only option then is to cancel. I can enter my credit card information manually but I want to restore the Apple Pay functionality.

Let’s try the following,

Create a new admin out, then log out of your current account.

Log into the new account and start to add a card. A message should appear about another Apple Pay user. Stop there and cancel trying to add a card.

Log out of new account and log into your old account and start to add a card. A message should appear about removing other users Apple Pay. Say yes delete other Apple Pay.

Restart computer and try to add a card to Apple Wallet.

Do the reverse, I’ve had both versions work.

When you log into the new Admin account, delete the other Apple Pay and then logout. Log into the old account and start to add a card, it should ask of you want to delete the other Apple Pay and say yes. You should then be able to add new payment methods to your Wallet.

Is this on all websites or just one?

What specific model Mac and what OS?

Are you using an Apple Keyboard with biometrics or a third party keyboard?

Are you trying to authenticate using biometrics or an Apple iPhone or Apple Watch?

Its on multiple sites, Apple, Belkin, Twitter, etc.

MacBook Air 15-inch, M3, 2024 MacOS 14.6 (23G80)

I am using the built in Touch ID thats on the Air. No keyboards plugged in.

I am trying to authenticate via the Mac as I do not have an iPad or iPhone.

Yep thats enabled as is the Allow sites to check for Apple Pay and Apple Card in Safari Privacy settings.

I tried disabling it then re-enabling it after a system reboot but no success. Touch ID works as I can use it for site logins and account changes.

I've been having the exact same issue. On my iPhone and iPad, Apple Pay works without a hitch via Safari, Apps, or in the case of the phone, a double click on the side button. The same for my Watch, no issues.

However, on my iMac (Intel, so no Touch ID) and my MacBook Pro (M3 Max with Touch ID), it absolutely refuses to work. I'm a former Apple Expert and I've checked every setting possible. This only started in the past month or so, my guess with a MacOS update that has a bug. I'm running Sonoma 14.6.1 (23G93) on both machines.

On the MacBook, TouchID works fine for passwords, other autofill, but not Apple Pay. On the iMac, I should get a confirmation alert on my Watch, and that never appears.

There are no other accounts or no other users.

This almost certainly has to be bug within MacOS to be causing such an error.

The difference is in the bottom part of the floating window, where the red circle animates away and "Processing" fades out. Instead of the blank space there should be the Touch ID sign, waiting for my fingerprint.

There's no error message.

See if you can add your card. Safe mode prevents third party apps from loading at startup. It could be another app interfering with the process.

Do you use a VPN? That’s a major issue with adding cards to Apple Pay.

It works in Safe Boot! And I noticed that while Safari is waiting for TouchID, if it loses focus, the fingerprint sign disappears. So I'm thinking some kind of window manager I'm using might be the problem. I'll try to filter out all apps and come back with the result.

PS: I'm having problems paying, not adding the card. Yes, I'm using a VPN, but even after a fresh restart and no VPN i'm facing this issue. As I mentioned above, I believe to be some utility I'm using.

Thank you, Jeff.

LE: Weird enough, it works after a normal boot too.

I'm using Codeium for Xcode, which creates a "floating" window and that seems to be causing the problem. It probably messes with windows' focus and Safari doesn't like it too much, thus disallowing Apple Pay when it doesn't have "full window focus".

While I don't know if this is a bug of any one of the apps, it's an unusual behaviour overall nevertheless. Anyway, it's good to know, thanks for debugging it with me Jeff.

We’re all users here. No need to >dramatize< the issue. For the vast majority of users, it works fine. 😀

Did you try using Safe Boot? It works for many users. Another work around is to shop online using your Mac and place you items in the site’s shopping cart. The switch to your iPhone or iPad and just do the checkout with the mobile device. I agree, it’s not perfect, but it can resolve the issue, at least temporarily until an update makes it >just work<.

in my case, i changed the display (resolution) settings to 'more space' and this odd bug disappeared and ApplePay was usable again -> thumbprint icon did not disappear!

a test can be done in -> https://applepaydemo.apple.com (card wont be charged!)

..and some days later, the issue showed up again. This time i was using the 'more space' option in 'Display'.

Had to change to the middle position, while the ApplePay-Window was displayed... and the fingerprint icon reappeared and i was able to finish the payment =/

now after playing around with this, it seems, the position of the ApplePay Overlay on the display is relevant, which is anchored to the safari window it was opened in. And if i move around this safari window on the display, the fingerprint icon disappears and reappears again =/ very odd...