Apple TV, not working again

Apple TV frozen on my desktop , using Chrome browser, stuck on the Free trail page , despite paying subscription. This happen last year. Apple telephone support , weren't helpful or didn't know how to fix

Windows, Windows 10

Posted on Jun 27, 2024 4:56 AM

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Question marked as Top-ranking reply

Posted on Jun 30, 2024 11:35 PM

For browser access to tv.apple.com, try deleting website data (“cookies”) for the apple.com domain in the browser settings. Then try again signing in through the blue Sign In button in the top-right corner of the tv.apple.com web page.


Alternatively, try the Apple TV app for Windows (i.e. not through browser).

Apple TV app - App Store preview - Microsoft Store

Apple TV app user guide for Windows - Apple Support

1 reply
Question marked as Top-ranking reply

Jun 30, 2024 11:35 PM in response to jacquie154

For browser access to tv.apple.com, try deleting website data (“cookies”) for the apple.com domain in the browser settings. Then try again signing in through the blue Sign In button in the top-right corner of the tv.apple.com web page.


Alternatively, try the Apple TV app for Windows (i.e. not through browser).

Apple TV app - App Store preview - Microsoft Store

Apple TV app user guide for Windows - Apple Support

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Apple TV, not working again

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