I am unable to access the Home Depot website

angelfirst wrote:

This is what I am seeing. I don't think I am using VPN, how do I find that?

Is your computer a work computer? Have you installed any software to "protect your online data"? If the answers are no, you probably don't have one.

What type of network are you using to connect? WiFi? A phone hotspot? Try a different network.

Try a different browser. Try turning your computer off and then back on.

Also, try using your favorite internet search engine. Type in "home depot" and then click on the link it provides for Home Depot.

ETA: the link is wrong. It should be "https://www.homedepot.com"

angelfirst wrote:

Thanks for your help, it's not a work computer, I'm wondering if it is a setting on google? I'm using wifi at home.

I've turned it off and on and just updated the software, still no luck.

I've tried your link, no luck. I know I've got to Home Depot in the past.

I tried going to the website before I answered and everything was fine.

Why would a Google setting have anything to do with this? Are you using Chrome? If so, try Safari.

I have to have one installed for work. I only use it occasionally, but when I need to use my personal machine for work tasks, I sometimes have to connect in via VPN.

So, what does "break internet connects" mean?

How does simply having a VPN app installed, but sitting there closed, "break" my internet?

And given that I have the exact same VPN installed on three different MacBooks, why would only one have the issue? On my older work macbook, I actually do use the VPN every single week, several times a week, and I've never had this issue on that machine.

Thank you ... I'll give that a try! And that makes sense, because this is a new machine, and I transferred everything over from a different machine. It's possible that some profile setting came along for the ride and doesn't jive with the new hardware.

That worked! Thank you!

It turned out that the personal VPN was the culprit. Even though I hadn't used it in months, it was indeed running a profile in the background. It had a toggle switch, which I tried to toggle off, but it snapped right back on. So I deleted both the profile and the app, and everything is working fine now. My work VPN is still there and causing no issues, but I'll know where to look now if similar things start happening again.

angelfirst wrote:

Access Denied

You don't have permission to access "http://www.homedepot.com/" on this server.

Reference #18.3aa01302.1716919341.4ba403b

https://errors.edgesuite.net/18.3aa01302.1716919341.4ba403b

This is what I am seeing. I don't think I am using VPN, how do I find that?

In that exact URL, a double quote mark - %22 - has become part of the address.

Is that the URL you were trying to use, or is it just a formatting accident from copying and pasting it here?

Get rid of the trailing %22 and it works just fine.

kulwinder197 wrote:

I am also having same issue on my iPhone. It’s almost a month like that. Never had this issue before.

• Does it work with this link: https://www.homedepot.com
• Are you using a VPN?

What is the error message you're seeing? Have you tried a different browser? Are you using a VPN? If so, turn it off.

Do you have a VPN enaled on your Mac?

Nope. I have two VPN apps installed, but I neither is running. Same behavior in Safe Mode, but if I set up a sock puppet user profile, no issues in either mode.

The correct address is here:

https://www.homedepot.com

Other reported links were not correct and also used "http" to directs to an insecure site. This is using "https"

I am also having same issue. I can open the site but then nothing works after it open once.

I am also having same issue on my iPhone. It’s almost a month like that. Never had this issue before.

I can’t access my account on Home Depot thru my Mac Pro or my iphone. My god this is annoying. What is the solution?

I found a solution. Use google chrome