iTunes on Windows is being replaced with Apple Music, Apple Devices, and Apple TV. Apple Devices crashes after syncing about three or four hundred songs to my iPhone. I have about four thousand songs so this will take forever. How can this be addressed?
Windows
Just a quick update on my end; I have slowly and painfully chipped away at my 18,300 songs, and am currently at about 2200 left to go. I had a day where I was doing a lot of relatively mindless tasks at my desk, so I called in a support case while I was repetitively launching sync attempts, and have progressed on the case to where I will be speaking with an engineer tomorrow as the support manager saw what was happening and escalated it accordingly.
It was literally dozens of sync attempts yesterday, with my best/most productive getting something like 1150 songs synced, and the mean was around 200 songs at a time. You can do the math, I'm just tired of it. :-s
Basically, it seems to time out/reach some sort of data transfer limit and just completely hiccups out of the application. No error message, no status code, and Apple Devices is no longer visible or traceable on my PC.
Anyway, if any random Apple engineers are checking in on this, it is not a setup issue, it is not a network issue, it is a bug. You should probably try to fix it. (And thanks to the support staff who moved my request fairly painlessly and quickly through their requisite layers of checks and balances.)
I had the same problem and tried this. I can second this solution, it worked fine when both the phone and the Windows laptop were not connected to the Wifi. I am on Windows 11, so it is an issue for any Windows device no matter the version.
Kinda annoying that you have to turn off the Wifi for it to work but at least there is a solution. Also make sure to restart the application after you switch off the Wifi, otherwise it will be bugged.
Thanks for the advice!!
Having the same issue on Windows 11 with iPhone 14 Pro Max with the latest IOS update
This was not an issue in the past as I used to sync in one shot as it is now crashing mid way in the sync, got to repeat every time to sync all the songs now
The issue with downgrading to iTunes is that the music library file with statistical data are not compatible with each other, I would like my play count / playlists to be intact
Just came here to say that I experienced this exact problem today on Windows 11 with my iPhone 15 Pro. I newly installed the Apple Devices application and it would close mid-sync with no pop-up warning or any crash code.
I tried putting my PC and phone to airplane mode but the application still crashed. I then restarted both devices (as I had not restarted the PC since installing Apple Devices), put them on airplane mode and the sync got much closer to completing, but I decided to use Firefox for a moment and the application crashed again. I'm fairly certain therefore it's some sort of issue with the Apple Devices application that's perhaps linked to the user doing other activities during the sync. I re-opened Apple Devices and started the sync again and it completed successfully without me touching the PC or doing any other activity on it.
I don't sync very often but I do hope that this issue is investigated and fixed by Apple quickly.
Just a quick update to say that after nearly four months of struggling with Apple Music for PC, I have finally given up and gone back to the most recent version of iTunes. I remain a satisfied Apple Music user with my iPhone, iPod, and Sonos devices, but for everything that I hold most important in a digital music management environment (i.e., I'm never going to replace my Windows PC with a MAC), iTunes works the way I need it to. It gives me no crashes, no sync problems, and zero frustration.
The only thing I gave up by rolling back to iTunes PC is that I no longer have the ability to stream lossless content from Apple on the audio system to which my PC is connected. If I want to do that I have to go into another room and listen on my Sonos system. I can live with that!
I doubt that wiping/reinstalling would help.
I have brand new iPhone. I was on Android before, so my PC doesn't have any legacy Apple software on it - I have installed Apple Devices and Music right away. With Android, music was copied from File Explorer, I did not need any syncing software. Nothing relevant was working on PC at the time, even AV is the most basic Windows Defender. A lot of storage and memory available on PC.
Long story short, around 3,000 songs have copied in 5-6 attempts. Apple Devices crashing without any error message, I have noticed that songs simply stop copying over, and a second or two later, app closes.
Unlike Apple Music which worked really nice in creating playlists, Apple Devices appear to be quite buggy. Hopefully, Apple will invest some resources to patch it. I do understand that they are more interested in integration of their devices, but, reality is that more iPhone customers are on Windows PC, rather than Mac.
I have a windows 11 computer and up until like a month ago was using itunes, for some reason was recommended to download apple music, but cant sync with it, so went back to itunes, and wont sync, so went back to apple music and you must use apple devices. I was syncing my phone for the first time, it stopped and exited out, had to restart like 10 or more times to complete the sync, i have 3500 songs. It was time consuming, and two days later i had to fix a problem from the original sync, so had to do again. I tried again, with the apple devices and again stopped after 200 songs. I choose to make sure device was in reset mode, and synced with my mac pc instead, and will continue to use it. After the first sync with the apple devices my windows pc would not start so thought it was a computer issue. Eventually quite a few hours later the windows computer began to
come on again. Reading the comments here i see it is likely the apple devices.
There is nothing in the settings that looks like this will fix the problem. My thoughts are if you can still use itunes with out issues not to switch on windows especially if only have a windows computer, if going to stop and start while syncing continuously without error message.
I've spent all night trying to restore my iPod Touch (yes, i know). It refused to update to 15.8.3 without a restore, and i've had to restart Apple Devices more times than I can count to finish upload the thousands of songs in my library. I did finally complete a final sync of 1900 songs without crashing. Yay.
I do have a Windows crash report from Event Viewer. Do you think anyone cares enough to look at it?
I just hopped from Android to Iphone, picked up a Iphone 16 pro with 512gb to hold all of my music on. and I'm having the same issue. It's really slowing down the process because I have to baby sit the sync. at first it was able to sync 4,000 songs but it seems to crash randomly... This includes if I choose to sync it on wifi too.
apple devices app is rubbish because iTunes you were able to import music to your iDevice with no problem. I was able import my music but it took hours because I have over 15’000 songs I persevered I was feed up with all the crashes so I used a 3rd party software.
All I can say I am not a fan of apple devices app
I'm having to do that as well, which is considerably less than ideal because although I've got quite a few playlists, I'd like to be able to have my 14,500-strong library on my iPhone without having to restart the sync a million times to do it.
Apple need to realise that a sizable proportion of iPhone users are Windows users rather than Mac, and start showing us a bit of love. In the old days I was prepared to accept that iTunes for Windows would be a bit more buggy than for Mac, but at least I was able to synchronise an entire library without the application crashing.
I synced each playlist individually instead of syncing all the songs in one go as that was another alternative route at the moment
Apple Devices on Windows 10 crashes while Syncing Music on to iPhone
