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xxismaxx Author

Level 1

19 points

Apple Music Preview creates Windows 11 blue screen crash when opening

Hi,

I installed the Apple Music Preview app from Microsoft Store in early December 2023. Since then, I have been experiencing blue screen errors on my new machine, but I didn’t know the cause. It’s now 07/01/2024 and I have finally identified the problem: it’s the Apple Music Preview app on Windows 11. I just tested it and out of 10 times opening the app, the computer showed a blue screen 8 times. This is a serious issue because iTunes is not letting me listen to my music anymore. Also, this app hasn’t had any update since I installed it, which doesn’t make sense, because iTunes used to be updated regularly.

My Machine Specs:

OS - Windows 11 Pro with all the updates

CPU - I9 13900K

Motherboard - ASUS Prime Z790-P Wi-Fi Intel LGA 1700 ATX DDR5

GPU - MSI Nvidia RTX 4090

RAM -64GB of DDR5 6000MHZ - XPG RGB

Hard Drives - 2x 1TB Samsung 990 M2

Windows, Windows 10

Posted on Jan 7, 2024 4:31 AM

Top-ranking reply

nicobeck

Level 1

12 points

Posted on May 24, 2024 3:02 AM

In Nvidia Control Panel, go to “Manage 3D settings”. Under “Program settings” Press “Add” and “browse” and paste the file path to your Apple Music app (.exe). Hereafter, choose “Integrated Graphics”.

If you can’t find the path to Apple Music, open the app and go to “Task Manager”. Search for Apple Music, right click it and open the file location.

I don’t know why, but seems like there is some problem between dGPU’s and Apple Music, so running it on the iGPU might resolve it. At least, this fixed it for me.

if it doesn’t work, try downloading something like “Everything” for finding files, and copy all file paths/folders that relate to Apple Music.

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Apple Music Preview creates Windows 11 blue screen crash when opening

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